Customer Service Representative - Ailsa Craig, Canada - Hensall Co-op

Hensall Co-op Ailsa Craig, Canada

5 days ago

Description

Hensall Co-op is seeking a dynamic individual to become an integral member of our team The Customer Service Rep is a key member of the team, providing the highest degree of customer service to customers visiting and calling the Ailsa Craig location.

CSR's support Location Manager, Field Marketers, and other team members to ensure customers expectations are met and exceeded.

Job Duties and Responsibilities:

Invoicing crop input, feed, and petroleum products in an accurate timely manner

Assist customers with inquiries and concerns both over the phone and in person, make recommendations using available resources

Assist with blending fertilizer through tower and load out process

Work with grain marketing to capture opportunities

Weighing and sampling inbound and outbound grain shipments

Administration of inbound Food Grade and Commercial Grain product loads

Work closely with field marketers on sales of crop input products

Work with marketing to assist in the implementation and administration of programs

Assist with inventory management including inventory counts and transfers between locations

Assist with administrative functions including prepayments and contracts

Ensure the office is kept in orderly, organized fashion

Complete balanced bank deposits

Assist in cross training new and existing employees

Understand and follow all HC Health and Safety and Environmental policies and procedures

All other duties as assigned by Location Manager

Job Requirements:

Excellent verbal and written communication skills

Computer skills, including strong proficiency in MS Word and Excel

Friendly, courteous attitude with superior customer service

Required Qualifications:

2 years previous experience in a similar position

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