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    AWS Production Support - Ontario, Canada - infinity Solutions

    infinity Solutions
    infinity Solutions Ontario, Canada

    4 weeks ago

    Default job background
    Full time
    Description

    Skills and Responsibilities:
    Provides production and end-user support and governance for the Home Finance platform and system environment that supports data & control structures (e.g. process controls, user access controls, data integrity controls).
    Works with stakeholders to resolve issues and provide solutions that ensure service delivery and effectiveness.
    Acts as a trusted advisor to assigned business/group.

    Collaborates with Technology service providers and other stakeholders to investigate, perform root cause analysis and plan corrective actions; follows production environment support processes and guidelines.

    Recommends and implements solutions based on analysis of issues and implications for the business.
    Identifies emerging issues and trends to inform decision-making.
    Conducts independent analysis and assessment to resolve strategic issues.
    Supports the planning and execution of system management infrastructure planning and development activities for a designated portfolio.
    Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

    Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.

    Monitors the production applications and/or business transactions across the environment.
    Build effective relationships with internal/external stakeholders.
    Performs verification and monitoring activities for all changes implemented in the production environments according to guidelines and policies.

    Supports the development and maintenance of system and process documentation / process controls / knowledge assets required for the operation.

    Provides specialized consulting, analytical and technical support.
    Works independently and regularly handles non-routine situations.
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