- Answer client queries and provide basic direction and training on common issues
- Triage product queues and prioritize issues according to their severity
- Conduct web meetings with customers to gather information for investigative purposes or to provide assistance
- Test and duplicate issues in order to document and demonstrate the problem to other teams such as programming
- Participate in project and team meetings; interacting and collaborating with team members
- Leverage and contribute to the Knowledge Base to assist with the resolution of issues
- Relay feedback to Product Managers so that the product can be improved
- Provide feedback to supervisors and managers regarding processes that are unclear and need to be changed
- You would rather spend most of your time on challenging issues rather than handling simple support requests
- You want to engage in a collaborative environment with helpful co-workers and accessible leaders and managers
- You prefer to work for a company that listens to its staff and continues to work toward being a Great Place To Work
- College/University Degree
- Excellent communication skills, both verbal & written
- Exceptional analytical and problem solving skills
- A passion for exploring new software, ability to grasp new concepts and learn quickly
- Extremely detail oriented with the ability to manage and prioritize work flow
- Facilitate communication of information between team members and Product Groups
- Previous technical support experience or customer service experience
- Able to operate in a fast-paced environment
- Team-player, strong work ethic and a positive attitude
- Competitive benefits Package (including Health & Dental benefits)
- Paid vacation and personal days
- Townhall meetings where all employees are encouraged to participate in open discussions
- An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ's, and more)
- Health and Wellness focus including virtual yoga classes and wellness webinars
- RRSP Matching Program after 2 years of employment
- Experience in a rapidly growing, socially responsible corporation
-
Support Analyst
Found in: beBee Professionals CA - 5 days ago
Job Offer: Support Analyst · beBee Professionals is looking for a Support Analyst to join our team in Toronto. The successful candidate will be responsible for providing technical support to our customers and internal teams. · Requirements: · • Bachelor's degree in Computer Scien ...
-
System Support Analyst
Found in: beBee Professionals CA - 5 days ago
System Support Analyst · beBee Professionals is looking for a System Support Analyst to join our team in Toronto. The successful candidate will be responsible for providing technical support to our customers and internal teams. · The System Support Analyst will be responsible for ...
-
Technical Support Analyst
Found in: beBee Professionals CA - 5 days ago
BeBee Professionals is looking for a Technical Support Analyst to join our team in Toronto. · The Technical Support Analyst will be responsible for providing technical assistance to customers and internal teams. The successful candidate will be able to troubleshoot technical issu ...
-
IT Support Analyst
Found in: Jooble CA O C2 - 1 day ago
Canadian Imperial Bank of Commerce Toronto, ON, CanadaWe're building a relationship-oriented bank for the modern world. Our purpose is to mitigate technology risk by engaging with technology partners to remediate aging infrastructure (hardware & software). As a Technical Analyst you are responsible for the day-to-day management of t ...
-
Support Analyst
Found in: beBee Professionals CA - 5 days ago
Job Title: Support Analyst · Location: Mississauga, ON · Company: beBee Professionals · Job Description: · We are looking for a Support Analyst to join our team in Mississauga. The Support Analyst will be responsible for providing technical assistance to our customers and interna ...
-
IT Support Analyst
Found in: Jooble CA O C2 - 1 day ago
Fonction publique de l'Ontario Toronto, ON, CanadaEducation Quality and Accountability Office · Language of Position(s): · 1 Temporary -up to 12 months with possibility of extension · The Education Quality and Accountability Office (EQAO) is an arms-length government agency focused on modernizing Ontario's approach to large-s ...
-
IT Support Analyst
Found in: Talent CA 2 C2 - 1 day ago
CB Canada Toronto, CanadaIT Support Analyst · On behalf of our client in the Public Sector, PROCOM is looking for an IT Support Analyst. · IT Support Analyst – Job Description · The IT Support Analyst is the face of IT and will act as a liaison between IT and the end user for IT-related needs · Manag ...
-
Support Analyst
Found in: beBee Professionals CA - 5 days ago
BeBee Professionals is looking for a Support Analyst to join our team in Mississauga. The successful candidate will be responsible for providing technical support to our customers and internal teams. · The ideal candidate should have a Bachelor's degree in Computer Science or a r ...
-
Support Analyst
Found in: Appcast CA C2 A - 1 day ago
Tata Consultancy Services Toronto, CanadaAbout TCS · TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to ha ...
-
Support Analyst
Found in: beBee Professionals CA - 5 days ago
BeBee Professionals is looking for a Support Analyst to join our team in Brampton. The successful candidate will be responsible for providing technical support to our customers and internal teams. · The ideal candidate should have a Bachelor's degree in Computer Science or a rela ...
-
Support Analyst
Found in: beBee Professionals CA - 5 days ago
beBee Professionals Milton, Canada Customer Support Representatives FreelanceWe at beBee Professionals are looking for a Support Analyst to join our team in Milton. The successful candidate will be responsible for providing technical support to our customers and ensuring that our products and services are running smoothly. · The ideal candidate should hav ...
-
Support Analyst
Found in: Talent CA C2 - 3 days ago
MyKelly Toronto, Canada Full timeKelly's customer, a leading provider of comprehensive, innovative and integrated payments solutions and services has a temp to permanent opportunity for Support Analyst who will interact with clients, employees, and third-party vendors to resolve issues using hardware/software sy ...
-
Support Analyst
Found in: beBee Professionals CA - 5 days ago
beBee Professionals Whitby, Canada Customer Support Representatives FreelanceBeBee Professionals is looking for a Support Analyst to join our team in Whitby. The successful candidate will be responsible for providing technical support to our customers and ensuring that our products and services are running smoothly. · The ideal candidate should have a deg ...
-
Support Analyst
Found in: beBee Professionals CA - 5 days ago
BeBee Professionals is looking for a Support Analyst to join our team. The successful candidate will be responsible for providing technical support to our customers and ensuring that our products and services are running smoothly. · The ideal candidate should have a strong techni ...
-
Support Analyst
Found in: Jooble CA O L C2 - 1 day ago
Tata Consultancy Services Toronto, ON, CanadaTCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our ...
-
Application Support Analyst
Found in: Appcast CA C2 A - 1 day ago
Apex Systems Toronto, CanadaApplication Support Analyst · Apex Systems is a global IT services provider and our consulting practice has an opening for a Salesforce Business Systems Analyst Consultant who will be responsible for delivering end-to-end project implementation and act as a subject matter expert ...
-
Technical Support Analyst
Found in: Talent CA 2 C2 - 1 day ago
CB Canada Toronto, CanadaTechnical Support Analyst · On behalf of our client in the Banking Sector, PROCOM is looking for a Technical Support Analyst. · Technical Support Analyst – Job Description · Provide leadership for the provision of technical expertise in development and support of activities, p ...
-
Application Support Analyst
Found in: Talent CA 2 C2 - 1 day ago
CB Canada Toronto, CanadaApplication Support Analyst · On behalf of our client in the Banking Sector, PROCOM is looking for a Application Support Analyst. · Application Support Analyst– Job Description · Supporting test environment · Attending project meetings · Manage/Work/Test given stacks · Applicati ...
-
Application Support Analyst
Found in: Talent CA 2 C2 - 3 days ago
CB Canada Toronto, CanadaBusiness Systems Analyst · On behalf of our client in the Banking Sector, PROCOM is looking for a Business Systems Analyst. · Business Systems Analyst – Job Description · Application Production Support - Maintains overall operational stability in close partnership and joint re ...
-
Technical Support Analyst
Found in: Jooble CA O C2 - 1 day ago
TechAlliance of Southwestern Ontario, London Economic Development Corporation Ontario, CanadaTechnical Support Analyst page is loaded · Technical Support Analyst · Apply locations Canada - Ontario - Home Office time type Full time posted on Posted 10 Days Ago job requisition id JR6086 Position Responsibilities and Essential Functions: · Receives inbound client/associ ...
Product Support Analyst - Toronto, Canada - CMiC
Description
Founded in 1974, CMiC today delivers comprehensive and advanced enterprise and field operations solutions, purpose-built for construction and capital projects companies. CMiC's powerful software transforms how firms optimize productivity, minimize risk and drive growth by planning and managing all financials, projects, resources, and content assets - all from a single database platform.
In the past several years, the construction industry has experienced unprecedented changes driven by new technologies - including integration with multi-dimensional modeling, an explosion of cloud-based offerings and the demand for robust mobile capabilities. CMiC has kept pace by constantly upgrading and enhancing our advanced platform to reflect the changing needs of the industry, leading to significant growth as a company.
Position Scope
We are seeking enthusiastic, talented people to act as the first point of contact when our customers have inquiries or encounter issues as they use our software. Product Analysts receive tickets and analyse screenshots and details of customer issues, to replicate the problem while proactively communicating with CMiC teams to guide issues to resolution. In addition to providing a very high level of client service, you will develop strong relationships with clients and staff and provide feedback on documentation. Individuals applying for this position must be able to multi-task, have a strong attention to detail, professional demeanor, and be able to adapt into a growing and changing environment.
Duties & Responsibilities
This role is for you if:
Requirements
Benefits
CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.