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    Product Support Expert - Toronto, Canada - Firmex

    Firmex
    Default job background
    Full time
    Description

    As a Product Support Expert, you will:

  • Provide top-notch client service via telephone and email; you'll be a part of an award-winning customer service team
  • Handle professional service requests; sometimes our clients require hard copies of their data for their records.
  • Be detail-oriented and curious; asking great questions & showing initiative leads to continuous learning opportunities here at Firmex.
  • Advise our technical development team of possible bugs & client product requests; you'll help us make data-driven decisions to drive our business forward.
  • Participate in our work from home on-call rotation; you will be compensated for your additional efforts in providing our clients with the 24/7 service they depend on.
  • What you'll need to be successful as a Product Support Expert:

  • Love helping others through active listening, problem-solving and empathetic interactions.
  • Are technologically literate and enjoy learning about new software.
  • Exercise excellent written and verbal communication skills.
  • Ability to multitask and are highly organized.
  • Like to take initiative and demonstrate analytical decision-making skills.


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