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    Senior IT Solutions Analyst - Saint John, Canada - 09 Irving Oil Limited

    09 Irving Oil Limited
    09 Irving Oil Limited Saint John, Canada

    4 days ago

    Default job background
    Full time
    Description

    The Senior IT Solutions Analyst ensures that IT solutions are consistently implemented and fully supported for our business stakeholders. These solutions are designed to be reliable and meet business requirements. This role is responsible for understanding business requirements, present best solutions and implement them. This role requires excellent communication with stakeholders and our vendors to ensure alignment, resolve issues, optimize existing solutions, implement new solutions, or scope future enhancements. Mentor other Solution Analysts as they develop their skills and experience. Engages all levels of leadership as required.

    What We Offer:

  • Work Environment - Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café
  • Hybrid Work Model – Allows for a blend of in-office and work-from-home days
  • Competitive Compensation – Including an annual bonus plan, pension plan, and parking allowance
  • Flexible Benefits Plan – Including medical and dental benefits that are both in effect from day one
  • Paid Vacation – Plus an annual option to purchase additional vacation, too
  • Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
  • Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

    • Your responsibilities

  • Leverage existing and potential relationships to facilitate solutions.
  • Provide constructive and well thought out feedback within team, both horizontally and vertically within an organization.
  • Collaborate with stakeholders at any level (including senior leadership) to identify business requirements, understand issues, review possible solutions and present recommendations.
  • Identify the fit for purpose solution to meet requirements and to drive the optimal outcomes. Build project plans and implement new solutions or enhancements. Manage the lifecycle of technology solutions and may lead teams to implement them.
  • Utilize a data driven approach to identify and tackle business hurdles through collaboration with IT teams members and vendors
  • Support less experienced Solutions Analysts by providing guidance and mentoring them.
  • Adhere to all service management best practices on an individual level.
  • Create and update support documentation.
  • Work closely with a full range of business stakeholders to understand challenges faced that could have a portion of the solution based on technology. Research and present solutions explaining why recommendations will improve the outcome and are worth the effort to follow.
  • Communicate the value of a process centric approach when engaging business leadership to improve efficiencies and potentially the bottom line of their business.

    • Your skills

  • Ability to facilitate and/or lead technical conversations with other members within IT and vendors.
  • Comfortable working with senior leadership as stakeholders.
  • Aptitude to embrace ongoing change in technology
  • Ability to confidently question various situations to drive the optimal outcomes.
  • Capable of facilitating a team to identify the fit for purpose solution.
  • A desire to bring existing skills and experience to any improve any business problem. Inefficiencies bother you.
  • An ability to communicate why processes that are fit-for-purpose improve the outcome and are worth the effort to undertake.
  • Ability to mentor junior members of the team

    • Your experience

  • Undergraduate Degree or College diploma in related field
  • Minimum of 5 Years in a Solutions Analyst role
  • Prior experience understanding and managing the lifecycle of technology solutions.

    • #LI-Hybrid

    Job Requirements - Work Experience

    Information Technology

    Job Requirements - Education

    Bachelors: Information Technology
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