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    Senior Manager, Business Continuity and Crisis Management - Montreal, Canada - CN

    CN
    CN Montreal, Canada

    1 week ago

    CN background
    Description
    Job Summary

    The Senior Manager, Business Continuity and Crisis Management is responsible for ensuring business resiliency before, during and after an incident. The position is accountable for crisis and incident management as well as contingency and pandemic planning. The incumbent ensures that CN is prepared to protect against and recover from any incident so the company can restore operations in a timely manner while ensuring the health and safety of employees and protecting and promoting CN's business and reputation.

    Main Responsibilities

    Program Development, Testing, and Execution

    ·Oversees the business continuity, crisis management, contingency and pandemic preparedness programs

    ·Lead the development, maintenance, and execution of a standardized corporate business continuity and crisis management framework and methodology including planning, training, awareness, and rollout

    ·Collaborate with various response groups (, Information and Technology (I&T), Operations, Police, Legal, Communications, etc.) to build cohesive plans for a unified response

    ·Ensure that proper policies, standards, strategies, and resources, are in place for accuracy and readiness

    ·Serve as the backup lead for crisis incident response

    ·Coordinate all business continuity and crisis management work and testing

    ·Prepare and lead exercises including mock-ups, tabletops for incident crisis management

    ·Lead post incident exercise review, improvement plan development and implementation of recommendations

    ·Develop, maintain, and ensure adherence to Organizational Resilience (OR) governance and policies

    ·Develop, maintain OR metrics to ensure compliance and continuous improvement

    ·Develop and maintain the OR strategic roadmap, budgets, and timelines

    Strategic Development

    ·Work with the Corporate Security leadership members to develop programs that increase our strategic capabilities and encourage excellence

    ·Grow CN's security mindset and build partnerships.

    Working Conditions

    The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The role requires being available on-call 24/7 to respond to critical incidents. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and stress. The role requires minimal travel (10%) within Canada and the United States ( to visit CN sites.

    Requirements

    Experience

    ·Between 8 to 10 years of experience in Business Continuity and Crisis Management

    oExperience dealing with senior executives

    oExperience implementing and sustaining large-scale compliance programs*

    oProject management experience*

    oExperience implementing organizational policies, principles, and standards*

    oRailway experience*

    *Any experience for these above would be considered as an asset

    Education/Certification/Designation

    ·Bachelor's Degree in a related field

    ·Business Continuity Institute (BCI), Disaster Recovery Institute (DRI), or International Organization of Standards (ISO) Certification*

    Any designation for these above would be considered as an asset

    Competencies

    ·Collaborates with others and shares information

    ·Sets direction and inspires others

    ·Communicates with impact

    ·Demonstrates agility and drives change

    ·Knows the business and stays current on industry needs

    ·Applies critical thinking

    ·Delegates and empowers others to create accountability

    Technical Skills/Knowledge

    ·General Microsoft Office computer skills

    ·Knowledge of a wide range of technology fields

    ·Knowledge of business impact analysis, crisis management, risk analysis, incident management, emergency response, emergency management notification systems

    ·Fluently bilingual, both written and verbal (English, French)*

    *Any skills/attributes for these above would be considered as an asset

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