Jobs
>
Toronto

    Problem Manager - Toronto, Canada - theScore

    theScore
    theScore Toronto, Canada

    2 weeks ago

    Default job background
    Description

    About the Role & Team
     As part of the theScore team, you will be working with a team of smart, friendly, and dedicated Engineers, Product Managers and Designers determined to deliver some of the best apps the market has to offer. We want you to be challenged and to get the full experience of what it's like to work at theScore We are looking for a Problem Manager to join our Incident Management team, to work cross-functionally across engineering, and be the front line for problem management improvements. This role will be immersed in the ITIL methodology to focus on eliminating repeating issues.

    About the Work

    • Manage the lifecycle for all high priority Problem Management tickets
    • Conduct and coordinate After Action Reviews (retrospectives / post mortems) after all Major Incidents.
    • Collaborate with support teams, service owners and impacted IT stakeholders/partners to identify all technology or process/procedure gaps contributing to IT service outages as well as the remediation plan needed to avoid recurrence
    • Partner with key stakeholders regarding identified trends to track and to close gaps
    • Create and manage known error database entries
    • Your time will be split between two work streams
      • Kanban scrum for Problem Management work / projects
      • Facilitating post mortem calls with attention to detail and great communication
    • Project work that provide services to our stakeholders encompass:
      • Developing, refining and documenting Problem Management operation policies, processes and procedures
      • Create and manage known error database entries
      • Assist in developing a defined process on how to manage the post mortem process.
      • Identifying areas of the problem management process which are ideal for automation in order to reduce toil.
      • Work directly with Engineers to ensure best practices around design and development, source code control, and issue tracking.

    About You

    • 5 plus years experience in a similar role related to Problem Management
    • Incident Management and Problem Management
    • Demonstrated ability to facilitate and manage often contentious, cross discipline reviews of root cause and gap analysis and recap discussion and decisions made concisely and accurately
    • Demonstrated ability to foster collaboration across multiple teams, skill sets and personalities
    • Experience with leveraging a variety of root cause investigation methodologies
    • Experience with Agile practices (JIRA / Confluence)
    • Experience knowledge with AWS, GCP, and/or on-premise.
    • Ability to work independently and learn quickly.
    • A bachelor's degree in computer science, engineering, and/or similar experience.
    • Strong written and verbal communication skills
    • ITIL V3 or V4 certification

    What We Offer

    • Competitive compensation package.
    • Fun, relaxed work environment.
    • Education and conference reimbursements.
    • Parental leave top up.

      #LI-Remote

    Candidates residing in Ontario requiring special accommodation can email

  • Score Media and Gaming Inc.

    Problem Manager

    1 week ago

    Score Media and Gaming Inc. Toronto, Canada

    theScore, a wholly-owned subsidiary of PENN Entertainment, empowers millions of sports fans through its digital media and sports betting products. Its media app 'theScore' is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, a ...

  • Sun Life

    Problem Management Manager

    2 days ago

    Sun Life Toronto, Canada

    You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspir ...

  • CT Corporation

    Problem Management Analyst

    3 weeks ago

    CT Corporation Toronto, Canada

    **Help us boldly shape retail in Canada** · Canadian Tire Corporation's (CTC) rich heritage of serving Canadians from coast-to-coast dates back to 1922. Our vision is to become the #1 retail brand in Canada and we are focused on innovating and making important investments in our ...

  • BMO Financial Group

    Enterprise Problem Manager

    3 weeks ago

    BMO Financial Group Toronto, Canada

    4100 Gordon Baker Road Toronto Ontario,M1W3E8 · Job Summary: The Enterprise Problem Manager will actively support and facilitate the use of Enterprise Problem Management processes, platform and procedures. The incumbent will liaison with all internal IT teams, vendors, business r ...

  • CIBC

    Enterprise Problem Manager

    12 hours ago

    CIBC Toronto, Canada

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...

  • CT Corporation

    Problem Management Analyst, Canadian Tire

    12 hours ago

    CT Corporation Toronto, Canada

    Reporting to the Manager, Enterprise Incident & Problem Management; this position is responsible for the effective execution of IT problem investigations as well as the handling, delivery, and sustainability of the Problem management process. The Problem Management Analyst is res ...

  • Score Media and Gaming Inc.

    Problem Manager

    3 weeks ago

    Score Media and Gaming Inc. Toronto, ON, Canada

    About the Role & Team · As part of the theScore team, you will be working with a team of smart, friendly, and dedicated Engineers, Product Managers and Designers determined to deliver some of the best apps the market has to offer. We want you to be challenged and to get the full ...

  • Scotiabank

    Senior Manager, Problem Management

    1 week ago

    Scotiabank Toronto, Canada

    Requisition ID: 198793 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · In the role of Senior Manager, Problem Management and Initiatives, you lead, build, and maintain all facets of problem management and initiative manag ...

  • Scotiabank

    Senior Manager, Problem Management

    8 hours ago

    Scotiabank Toronto, Canada

    Is this role right for you? · In this role you will: Build and manage the Fraud Problem Management Framework and associated processes. Manage approach for advancing Fraud Threat Management initiatives including defining requirements, knowledge management, and change management. ...

  • Rogers Communications

    Security Problem Incident Manager

    2 days ago

    Rogers Communications Brampton, Canada

    Our Digital & Technology team wakes up every day with one goal in mind - to connect Canadians to the people and things that matter most. Collectively, we're proud to support 30 million Canadians each month. · We manage a robust portfolio that champions the leading edge of technol ...

  • GE Gas Power

    Value Stream Project Manager

    3 weeks ago

    GE Gas Power Ontario, Canada

    **Job Description Summary**: The New Units Quality Organization has an open position for a highly motivated individuals who will provide operational and project management support for the New Units Heavy Duty Gas Turbine (NUHDGT) Value Streams. · These Value Streams are cross-fun ...

  • MMC Corporate

    Responsable Principal de La Gestion de

    1 week ago

    MMC Corporate Toronto, Canada

    Responsable principal de la gestion de l'identité et de l'accès · **Que vous apportera ce poste?** · - Une société ayant une marque forte et affichant de solides résultats à la hauteur de sa réputation. · - Une culture de mobilité interne, de collaboration et de partenariat inest ...

  • Air Canada Vacations

    Technical Project Manager

    3 weeks ago

    Air Canada Vacations Toronto, Canada

    **Job Brief**: · Reporting to the Head of Strategic Transformation, the Project Manager will be the key individual within the Strategic Transformation group who will build project plans, track progress, monitor development, ensure key stakeholders are kept on track. · **PRINCIPAL ...

  • Carlisle Brake & Friction

    National Retail Distribution Sales

    3 weeks ago

    Carlisle Brake & Friction Toronto, Canada

    **Sommaire du poste**: · Ce rôle clé est conçu pour créer, stimuler et maximiser les occasions de vente au sein du réseau canadien de distribution au détail en 2 étapes et de LBM. Le gestionnaire sera responsable de lancer et de maximiser les opportunités de produits Henry. La ca ...

  • CCDI Consulting Inc.

    Account Associate

    2 weeks ago

    CCDI Consulting Inc. Toronto, Canada

    **Title/Titre**: Account Associate/Chargé(e) de clientèle · **Location/Emplacement**: Ontario Remote · **Type**: Full-time/à temps pleins · **Salary/salaire**: $60,000 · **Closing date/date de clôture**: August 11, 2023/le 11 aôut 2023 · **Vacation**: 3 weeks · Position overview ...

  • DNEG

    Soutien Technique

    2 weeks ago

    DNEG Toronto, Canada

    (English will follow)_ · - Rédigé au masculin pour alléger le texte_ · Le support aux employés se fait par téléphone, par courriel ou en personne une fois qu'un ticket de soutien est émis par le système JIRA. Tu seras donc responsable de faire le suivi de tous les billets de sout ...

  • Banque Laurentienne

    Analyste, Production

    2 weeks ago

    Banque Laurentienne Toronto, Canada

    **Analyste, production**: · - Toronto- Lbc TechTemps plein février 2023**Banque Laurentienne. Voir au-delà des chiffres** · **Construire une institution financière meilleure et différente** · Avantages Financiers · Environnement de travail · Transport · Nourriture & Boissons · Co ...

  • Air Canada Vacations

    Chef de Service, Optimisation de La Gestion Des

    2 weeks ago

    Air Canada Vacations Toronto, Canada

    **Description d'emploi**: · This role will introduce a scientific approach to the practice of Revenue Management. You will identify opportunities for revenue optimization, explore methods to crystalize each opportunity and then lead the implementation to realize the benefits. · L ...

  • Air Canada Vacations

    Chef de Service, Optimisation de La Gestion Des

    2 weeks ago

    Air Canada Vacations Toronto, Canada

    **Job Brief**: · This role will introduce a scientific approach to the practice of Revenue Management. You will identify opportunities for revenue optimization, explore methods to crystalize each opportunity and then lead the implementation to realize the benefits. · Le rôle du o ...

  • Banque Scotia

    Gestionnaire, Personnel de Médiation

    2 weeks ago

    Banque Scotia Toronto, Canada

    Numéro de la demande: 192135 · Joignez une équipe gagnante, engagée et axée sur les résultats qui évolue dans une culture inclusive et de haut rendement. · Nous sommes déterminés à investir dans nos employés et à vous aider à poursuivre votre carrière à la Banque Scotia. · **Ce q ...