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Brampton

    Legal Specialist I, Law Operations - Brampton, ON, Canada - Loblaw Companies Limited

    Loblaw Companies Limited
    Loblaw Companies Limited Brampton, ON, Canada

    1 week ago

    Loblaw Companies Limited background
    Description
    Specialist, Customer Support page is loaded Specialist, Customer Support

    Apply locations 1 Presidents Choice Circle, Brampton, ON time type Full time posted on Posted 2 Days Ago job requisition id R Referred applicants should not apply directly to this role.

    All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

    Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together.

    Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.

    The Specialist, Customer Support is responsible for providing exceptional Customer Care to our internal and external customers while also providing support in handling escalations and cases through a variety of channels to ensure our customer interactions reflects the voice of the brands.

    To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to Customer Care and a professional approach at all times
    Customer requests/complaints handled at this level are generally more complex and require increasingly superior problem solving, investigative, negotiation and decision-making skills
    Identify needs and resolve customer inquiries/requests via telephone and by electronic means within the department standards and guidelines and agreed protocols
    Document all required information in the customer database system
    Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data
    Handle escalated customer issues according to company policies and SLAs
    Provide information regarding reasons of escalations back to lines of business to be analyzed and assess risks / issues to ensure appropriate action is taken to mitigate/resolve escalations
    Collaborate with project teams to implement solutions to improve customer experience through effective management of customer feedback
    Provide support in customer service procedures, issues, product knowledge
    Coordinate planning initiatives and change implementations while managing the daily operations.
    Bring a solid customer focus and team collaboration to the organization
    Available to work shifts and weekends
    1-3 years' experience in call center management activities
    ~ Retail and loyalty program an asset
    ~ Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada's Top Employers, Canada's Best Diversity Employers, Canada's Greenest Employers & Canada's Top Employers for Young People.

    We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop.

    Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment.

    Candidates who are 18 years or older are required to complete a criminal background check.
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