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    Support Specialist - Calgary, AB, Canada - Aon Hewitt

    Aon Hewitt
    Aon Hewitt Calgary, AB, Canada

    1 week ago

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    Description
    Broking Support Specialist
    Are you looking for a new opportunity that will allow you to both leverage your existing customer service skills while also learning the ins and outs of the insurance industry? Do you enjoy supporting your team and bringing innovative ideas forward?
    Located in either Calgary the Broking Support Specialists will play an integral role in the establishment, and subsequent ongoing success, of our new Broking Operations team

    This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

    As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

    Manage and resolve basic inquiries associated with all aspects of Aon Client Services (ACS) service delivery (e.g. output delivery, basic broking inquiries, etc.) and refer more complex inquiries to senior team members.
    Perform necessary activities to support broking teams in collaborating with account management to initiate a renewal, preparing and submitting marketing proposals to underwriters, processing endorsements and other client requests
    Identify and retrieve relevant compliance documentation necessary to process new policies and policy renewals, changes, additions, deletions and cancellations;
    Calculating adjustments and premiums on policies and other insurance documents;
    Liaise with insurer partners to retrieve and then in coordination with the Broker review policy documentation (quotes, binders, policies) to ensure coverage requirements have been met, completing policy checklists

    Ensure system of record (Xpress) is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail.

    Liaise and be responsive to inquiries from outsourced provider to manage and ensure the timeliness and quality of outputs.

    Monitor and attend to requests via our service platform (Polaris) that require action in a timely manner.
    Help colleagues troubleshoot and resolve basic client issues around ACS services.
    Participate in office, insurer and client visits where required.

    You will collaborate closely with your teammates to ensure the efficiency and accuracy of all Broking process steps, including document review and management, premium calculations, and liaising with internal and external team members in order to achieve deadlines and deliverables.

    2 years' experience or more in the insurance industry, and particularly in Broking support, would be ideal
    ~ How we support our colleagues

    Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

    Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.

    Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

    We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard.

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