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    Client Care Specialist - Toronto, Canada - Peninsula Canada

    Peninsula Canada
    Peninsula Canada Toronto, Canada

    1 week ago

    Default job background
    Full time
    Description

    Bright Client Care Specialist

    Company: BrightHR Limited.

    Job Title: Bright Client Care Specialist

    Department: Service

    Location: Toronto, ON

    Salary: $55,000 - $60,000

    This is an on-site position.

    The Role of Client Care Specialist

    As a Client Care Specialist, you will be the point of contact for any client issues, concerns, cancellation requests and retention enquiries. It is essential that you understand the client's needs and provide solutions.

    Day-to-Day Duties and Responsibilities

    • To be the key person for receiving and resolving client complaints, cancellations and retention opportunities
    • To ensure that all client service issues whether verbal or written are logged and acknowledged in line with established complaints handling procedures
    • Thoroughly investigate client service issues through discussion with the client and appropriate internal staff
    • Resolve all client issues in a timely manner and at all times be focused on client resolution and retention
    • Ensure that all client service issues are dealt with professionally and courteously
    • Review client service issues and decide on when a case needs to be forwarded to the Collections dept. and ensure the seamless handover when applicable
    • Review sales calls to investigate mis-sell allegations and potential compliance issues
    • Work closely with the payments team to collect payment details for clients whose accounts are in arrears
    • Complete additional tasks as delegated from time to time
    • Complete onboarding sessions with clients to introduce new features and demonstrate the value of the software to suit their specific business needs

    Education/Experience

    • Minimum of three (3) years experience in a client retention/client satisfaction role.
    • Must have experience in client services, negotiations, and escalation management
    • Experience with Salesforce is an asset

    What you Bring to the Team

    • Exceptional service delivery through interpersonal communication skills, both verbal and written
    • Detail oriented and an ability to work effectively and efficiently in a fast-paced environment with strong time management skills
    • Ability to work independently and self-directed, as well as in a team
    • Strong proficiency with Microsoft Office (e.g. Word and Excel)
    • Dynamic, flexible, focused and enthusiastic approach, as well as the ability to work under pressure
    • Must possess a "can-do" attitude, be self-motivated, proactive and used to using your initiative

    Company Benefits

    • Day off on your birthday
    • Vacation Days increase after 2 and 5 years' service
    • Benefits and Pension Plan available.
    • Access to Employee Assistance Programs
    • Company incentives, access to discounts.

    Why join BrightHR?

    Our vision is to build better businesses starting with our own. Here at BrightHR, what you will come to learn is that we practice what we preach.

    Become a part of our exciting journey. Apply now

    BrightHR is committed to an inclusive, equitable and accessible workplace where all employees are valued. Accommodations are available upon request for candidates participating in our selection process.

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