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    Director of Quality and Regulatory Affairs - Toronto, ON, Canada - Facility Association

    Facility Association
    Facility Association Toronto, ON, Canada

    2 weeks ago

    Default job background
    Description
    Compliance manager, Claims.
    Facility Association (FA) is an unincorporated non-profit association of insurers. Every insurer licensed to write automobile liability insurance in these jurisdictions is a member of FA. The affairs and business of FA is managed and controlled by a Board of Directors with authority Canada-wide.

    Facility Association ensures the availability of automobile insurance to owners, lessees and licensed drivers of motor vehicles who are eligible.


    To deliver on our Purpose through the efficient administration of automobile insurance residual market mechanisms; Facility Association strives to enhance market stability through minimizing our market presence and impact, in an effort to provide consumers with the benefits of a healthy and competitive standard insurance market.


    Reporting to the Director of Compliance, the Compliance Manager, leads a team of Compliance Auditors/Senior Compliance Auditors focused on claims and delivers on the planning and execution of Facility Associations (FA) annual Audit Plan.

    Develop/lead a high-performing and engaged team of Compliance Auditors/Senior Compliance Auditors.
    Coach, mentor, and develop career paths for direct reports, including formal annual performance reviews and development discussions.
    Fill vacancies as required and oversee the onboarding/training process for new hires.
    Identify and implement ideas for improvement within the Compliance department.

    Audit Planning & Review
    Develop the annual risk-based audit plan for Members and Servicing Carriers.
    Oversee the implementation of the approved plan.
    Ensure proper resourcing for the implementation of the plan relative to the risk level.
    Adjust the plan as needed in response to changes in risks, operations, systems, controls or new/upcoming compliance requirements.
    Conduct detailed reviews of audit working papers to maintain audit documentation and quality.
    Review quality, consistency, tone, and appropriateness of audit reports.
    Prepare reports for presentation to the Audit & Risk Committee and FA Leadership.
    Lead and participate in Special Projects within the department or cross-functionally.

    Undergraduate Degree or Post-Secondary Diploma or equivalent experience.
    Certified Risk Manager (CRM) Designation is an asset.
    Certified Internal Auditor (CIA) professional audit designation is an asset.
    Automobile insurance experience across multiple provincial jurisdictions.
    Automobile insurance claims experience across personal lines of business.
    Commercial lines experience is an asset.

    Strong knowledge of the automobile insurance regulatory environments in all the provinces and territories where FA operates.
    Advanced proficiency in MS Office (Word, Access, Excel, PowerPoint) and SharePoint.
    Experience with audit and/or GRC software is an asset.
    Experience in Tableau is an asset.
    Experience with audit software an asset (e.g., Ability to work remotely from home (ex. and attend on-site as required

    Facility Association is committed to providing accommodation for people with disabilities.

    Alongside a commitment to excellence, FA is also committed to building a diverse working environment with hiring practices that encourage diversity in all its forms, including race, gender, sexual orientation, religion and ethnicity, among others.

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