Intake Worker/admin Assistant - Scarborough, Canada - Polycultural Immigrant and Community Services

Polycultural Immigrant and Community Services

Verified Company

Scarborough, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Title:
Intake Worker/Admin Assistant

Organization Structure:
Reports to the Programs Manager

Job Status:
Full-time

Number of Positions:1

Location:
Scarborough South

Wages:
$24.26/hour for 35 hours/week

This is a bargaining unit position.

About Polycultural

Be a part of Polycultural Immigrant and Community services Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all.

We are a multicultural melting-pot perfectly reflecting Canada's diversity.

We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all.

With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

Polycultural offers a comprehensive benefits, including paid time off at Christmas (for eligible employees), employer paid Extended Health and Dental, RRSP match, Employee Assistance Program (EAP), and WorkPerks

Scope of Position

Responsible for ongoing client intake, including determining eligibility criteria, gathering basic background information, connecting clients to appropriate settlement counsellor or program representative, assisting in orienting and coordinating placement students, assisting in the coordination of volunteers to deliver interpretation services within and outside of the agency offices, and providing administrative support to multiple program areas.

Responsibilities

Screen clients for initial assessment; identify basic service needs, background information, language preferences, and determine eligibility criteria
Based on initial contact, complete intake forms and enter relevant data into the database, referring clients to internal program staff as required
Meet targets set by Programs Manager to ensure efficient service delivery
Maintain client appointments for site program staff if assigned
Promote agency programs and services to individuals and other service providers, directing potential partners to appropriate agency contacts for further development
Distribute and compile client satisfaction surveys and feedback forms, conducting monthly followup contacts
Track and gather applicable data to generate comprehensive and accurate statistical reports
Maintain documentation related to supplies, purchase orders submitted, service contracts, etc.
Assist in organizing and delivering group information sessions when needed
Provide translation and interpretation for languages tested to eligible clients for addressing settlement needs
Assist in recruiting, training volunteers, and organizing volunteer interpretation services in response to client and staff requests
Maintain and expand client base through outreach and participate in development of outreach materials, initiatives, and promoting community networks
Foster strong working relations with agency programs and partner organizations
Actively participate in professional development initiatives
Assist in troubleshooting technical issues on site
Perform reception duties

Competencies

Adaptability

Changes behavioural style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation.

Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Communications

Using a variety of communication styles and strategies to foster open communication and the exchange of information and discussion on an ongoing basis.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance services, avoids problems, and develops entrepreneurial opportunities.

Plans for upcoming problems or opportunities and takes appropriate action.

Service

Demonstrates strong commitment to meeting the needs of co-workers, managers, clients, or community members, striving to ensure their full satisfaction.

Qualifications

Degree or diploma in Administrative Services, Social Services, or Counselling and at least three years of experience working with immigrant communities or a combination of experience and education
Knowledge of immigration and refugee services and of the ethnospecific programs and services (government agencies) in GTA
Language Proficiency certificate identifying the fluency of English and target language skills (for ATIO members: present the certificate of membership)
Familiarity with issues facing newcomers in a Canadian urban setting and systemic barriers to integration in education, social, cultural, and economic aspects of Canadian life
Excellent interpersonal, crosscultural, customer service, written, and verbal communication skills
Experience in outreach, community development, and marketing of programs and services
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