Jobs

    Restaurant Assistant General Manager - Canada - Basecamp Resorts Ltd

    Basecamp Resorts Ltd
    Basecamp Resorts Ltd Canada

    3 weeks ago

    Default job background
    Description

    Basecamp Properties is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke & Golden in British Columbia.

    Basecamp resorts is the recipient Hotelier Magazine's award for 2023 Regional Company of the year.
    MTN House by Basecamp is our latest upscale property with 99 newly renovated hotel rooms, an elevated restaurant with a farm to table ethos, and Canmore's first Nordic Spa (opening Summer
    Be part of the fastest growing hospitality brand in Canada.
    We have a health benefits plan.

    As the Restaurant Assistant General Manager of Rhythm & Howl, you will be responsible for ensuring smooth daily operations, maintaining high service and quality standards, and delivering exceptional guest experiences.

    Join our team and be instrumental in establishing our restaurant.
    Staff Management
    Provide hands on support in all FOH departments when needed to maintain adequate staffing levels.
    Assist with all FOH inventory counts, balancing COGS and product ordering.
    Update staff timecards daily to assist with payroll and monitor payroll against budget and sales.
    Assist the General Manager in meeting with wine, beer and spirit representatives.
    Supervise staff to ensure high standards of service.
    Ensure all service staff are using appropriate dialogue with guests.
    Implement and monitor all dress code and uniform policies.
    Publish FOH schedules and approve shift changes and time off requests.
    Staff Training and Development
    Prepare and host motivational daily pre shifts.
    Ongoing product knowledge training.

    Work with GM to develop and maintain employee manuals including duties and expectations, product books, wine bibles, food syllabus, spirit manuals and employee handbook.

    Organize and implement training for all new FOH staff.
    Daily pass-on to ensure communication between all management.
    Update pre shift notes between shift and after.
    Identify opportunities for increasing revenue and communicate to upper management.
    Help educate and implement recycling and compost program.
    Maintain overall appearance of the restaurant.
    Communicate painting, burnt out light bulbs, chalkboards, tables, chairs, banquets issues with the maintenance department (issuing tickets).
    Ensure that all AHS guidelines are met and upheld, and that the restaurant is operating to their standards.
    Communicate hand soap and paper towel shortages to the housekeeping department.
    Social Media, Guest Review Sites and other Promotions

    including promotion of in-house events and features through social media, staff communications and other four-walls marketing techniques (printed billfold cards, posters, in-room ads etc.).

    Work with marketing team regarding event details and advertising of promotional deals and daily updates on social media.
    Communicate with all service staff to get to know regulars, their dining habits, and preferences.
    Be aware of guest issues or complaints on the floor and dealing with them according to R&H standards.

    Ensure that all servers are providing exceptional service to all guests and that everyone leaves happy regardless of their experience.

    Ensure all staff are aware of expectations and follow through with all duties before finishing their shift.
    Restaurant management experience, preferably in a leadership role, with a strong understanding of industry operations.
    Proven ability to lead and motivate teams to deliver exceptional customer service.
    Proficient in implementing standard operating procedures, managing inventory, and controlling costs.
    Flexibility to work varying shifts, including weekends and holidays.

    At Basecamp Resorts, we are dedicated to building a workplace that values diversity and ensures equal opportunities for all.

    We are committed to fostering diversity and inclusion and celebrate differences.
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