- Coordinates training initiatives with internal and external training facilitators, including planning, venues, applicable resources, and administrative functions in the Learning Management System (LMS).
- Provides exceptional customer service to internal employees and external facilitators via phone and through the Corporate Training shared Microsoft Outlook inbox, responding to queries with in-depth understanding of all current and past learning and development opportunities.
- Escalates requests to L&D Generalists/Specialists when necessary.
- Support the administration of the Learning & Development Policy in relation to the Education Reimbursement Program.
- Communicates and/or distributes updated training materials to appropriate end users, process owners, and stakeholders.
- Maintains training databases, including entering information into spreadsheets and completes regular auditing and reporting to ensure accuracy and appropriate records keeping.
- Maintains the Training Calendar on the employee intranet using Contribute.
- Maintains the physical training space and filing service requests as needed for repairs/upkeep.
- Creates course rosters through the established enrollment process and supplies it to facilitators.
- In partnership with HRM's print center, maintains consumable training supplies (ongoing training materials and other training supplies)
- Gathers feedback/training evaluations from trainers and trainees after training sessions.
- Diploma in Business Administration or related field
- Two (2) years related experience.
- Demonstrated experience with computer-related software (i.e., Microsoft Suite – including Microsoft Excel, SAP, etc.)
- Experience coordinating events in a corporate setting.
- Demonstrated experience in accurate record keeping.
- Strong organizational skills through planning, scheduling, prioritizing, executing daily tasks and record keeping.
- Strong verbal and written communication with a wide variety of audiences
- Ability to manage multiple tasks simultaneously, while maintaining high level of accuracy and attention to detail.
- Highly organized with ability to prioritize duties during periods of high volume and meet deadlines in a fast-paced environment.
- Working knowledge of the public sector (ideally, municipal government)
- Knowledge of Municipal operations is an asset.
- Demonstrated experience in understanding and applying policies and legislation.
- Ability to handle confidential and sensitive information Security Clearance Requirements : Applicants may be required to complete an employment security screening check.
-
Customer Service Representative
5 days ago
Province of Nova Scotia Halifax, Canada**Customer Service Representative (Clerk 3) Bilingual, Contact Centre, Permanent, HALIFAX** · **Service Nova Scotia and Internal Services** · - Notre objectif est d'avoir une main-d'œuvre diversifiée représentative de la population que nous servons, et ce, à tous les niveaux d'em ...
-
Service Representative
2 weeks ago
Alexandria Moulding Halifax, CanadaLooking for the perfect position with no evenings/nights or weekends. Look no further we have it for you · This position involves stocking merchandise and packing out delivered mouldings within a hardware store, keeping the store clean and organized, ordering and culling. Moderat ...
-
Customer Service Representative
3 weeks ago
Iconic Nova Scotia Halifax, Canada**About the job**: · At Iconic Nova Scotia we are always looking for new talent to add to our team. Currently we are looking for a Customer service representative to help us representing our client brands in the HRM region. · We cultivate an all-encompassing workplace that esteem ...
-
Customer Service Representative
3 weeks ago
Iconic Nova Scotia Halifax, CanadaJob DescriptionJob Description · ** About the job**: · At Iconic Nova Scotia we are always looking for new talent to add to our team. Currently we are looking for a Customer service representative to help us representing our client brands in the HRM region. · We cultivate an all- ...
-
Guest Services Representative
3 weeks ago
Halifax Shopping Centre - Primaris REIT Halifax, Canada**Guest Services Representative** · Primaris REIT is currently hiring a dedicated and enthusiastic Guest Services Representative to join our team at our Halifax Shopping Centre, NS. If you have a genuine passion for delivering exceptional customer service and thrive in a dynamic, ...
-
Customer Service Representative
2 weeks ago
Metro Self-Storage Halifax, Canada**Customer Service Representative - Halifax** · Metro Self-Storage, a rapidly expanding leader in the self-storage industry, is currently accepting resumes for the full time position of Customer Service Representative. This individual must be high energy and enthusiastic and cust ...
-
Enrolment Services Representative
2 weeks ago
Saint Mary's University Halifax, Canada**Date Posted**:January 20, 2023 · **Posting Deadline**: January 27, 2023 · **Department**:Enrolment Services · **Type of Employment**:Permanent, Full-time · **Group Affiliation**:Bargaining Unit 79, Group 6 ($40,116 - $47,516 annually) · At Saint Mary's University, you will be s ...
-
Technical Services Representative
3 weeks ago
Best Buy Halifax, Canada Part timeAre you passionate about working with people and technology? We are hiring immediately for a Technical Service Representative, which we call Service Agent. In this role, you will take care of our customers' service and repair needs. · No experience required, we will equip you wit ...
-
Customer Service Representative
3 weeks ago
Lifemark Health Group Halifax, Canada**Customer Service Representative - Cowie Hill Physiotherapy - pt Health** · **Halifax, NS** · **Status**:Permanent part-time · **Location**:15 Shoreham Lane, Suite 213 · **Schedule**:Monday-Thursday · **Mandatory requirement**: All Lifemark Health Group employees are required to ...
-
Customer Service Representative
2 weeks ago
Discoverycentre Halifax, Canada**Customer Service Representative**: · **Department**: · - Marketing**Supervisor**: · - Customer Relations Coordinator**Position Category**: · - Full time student**Hours of Work**: · - 35 hours per week; 13 weeks; variable schedule including weekend & holiday hours**Start Date**: ...
-
Food Service Representative
1 week ago
Brawta Jamaican Jerk Joint Halifax, CanadaBrawta, an authentic Caribbean restaurant located in Downtown Halifax, is seeking great people to join our team as a Food Service Representative. This is an in-demand position that you won't want to miss out on · **The pay rate for this position is $14.50 Canadian dollars per hou ...
-
Service Representative, Hybrid
2 weeks ago
Canada Post - Postes Canada Halifax, CanadaJob Requisition Id: 167570 · Business Function: Customer Experience · Primary City: Halifax · Other Location(s):Moncton NB · Province: Nova Scotia (CA-NS) · Employment Type: Full-Time · Employment Status: Permanent · Language Requirement: Bilingual Imperative (BBBB) · Employee Cl ...
-
Customer Service Representative
2 weeks ago
Best Buy Halifax, Canada Part timeAre you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers' purchases, ...
-
Customer Service Representative
2 weeks ago
Discoverycentre Halifax, Canada**Customer Service Representative (In-Person, Temporary Seasonal)**: · **Department**: · - Marketing & Communications**Supervisor**: · - Customer Relations Coordinator**Position Category**: · - Full time seasonal temporary contract**Hours of Work**: · - 35 hours per week; 14 week ...
-
Financial Services Representative
2 weeks ago
CUA Halifax, CanadaMembers of the CUA Team work to create and deliver a "wow" banking experience to 20,000 individuals and businesses across Nova Scotia. The CUA Difference is a combination of flexible products, personalized service and quick decisions made here by people who know and love our Prov ...
-
Customer Service Representative
1 week ago
IFS Financial Services Halifax, CanadaWe are growing and we want you to be part of our amazing team · Reporting to the Director of Operations, the Customer Service Representative (CSR) is responsible for the input of alpha-numeric information into the IFS system, processing contracts in a timely and efficient manner. ...
-
Customer Service Representative
2 weeks ago
PAL Halifax, CanadaAt **PAL **we are dedicated to provide air travelers with reliable, on-time performance, and an enjoyable travel experience. Our success is due to our people, and we're looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love f ...
-
Customer Service Representative
1 week ago
The Travel Corporation Halifax, CanadaGrowth opportunities come in many different forms, and we encourage our employees to explore new roles, meet new teams and expand their skills within the business. The Travel Corporation is committed to hiring from within and fostering the career development of all employees who ...
-
Customer Service Representative
2 weeks ago
Coach Atlantic Maritime Bus Halifax, Canada**Coach Atlantic Group Maritime Bus** **& T3 Transit** are currently recruiting **Part-time Customer Service Representative for Halifax, Maritime Bus location.** · **Coach Atlantic Maritime Bus **is Atlantic Canada's Leading Passenger Transportation Company. We're hiring dynamic, ...
-
Customer Service Representative
3 weeks ago
Fix Auto Halifax Halifax, Canada**Fix Auto Halifax is seeking a Collision Customer Service Representative to support our collision centre** · As an employee of Steele Auto Group, we always put you first. You can expect competitive compensation packages with flexible health and dental plans to match your needs. ...
Training Service Representative - Halifax, Canada - Halifax Regional Municipality
Description
8811BR
Training Service Representative
Job Posting
Halifax Regional Municipality is inviting applications for the permanent, full-time position of Training Service Representative in the Talent Management division of Human Resources.
Preference will be given to candidates who self-identify as African Nova Scotians and Other Racially Visible Persons, Women in occupations or positions where they are underrepresented in the workforce, Indigenous/Aboriginal People, Persons with Disabilities and 2SLGBTQ+ Persons. Applicants are encouraged to self-identify on their electronic application.
Reporting to the Manager, Talent Development, the Training Service Representative is responsible for maintaining and coordinating training opportunities provided by the Municipality. The Training Service Representative will manage the preservation of training databases, including but not limited to Excel, Employee Central, and Oracle. The ideal candidate exhibits business acumen, and the interpersonal and communication skills necessary to collaborate with business partners, stakeholders, and team members.
DUTIES AND RESPONSIBILITIES:
May perform other related duties as assigned.
QUALIFICATIONS
Technical/Job Specific Knowledge and Abilities
Please note – Testing may be conducted as a component of the selection process to assess technical and job specific knowledge. Candidates, who are selected for testing, may be tested in a group setting, scheduled at the employer's discretion.
COMPETENCIES: Communication, Customer Service, Organization & Planning, Organizational Awareness, Teamwork & Cooperation, Analytical Thinking, Valuing Diversity
WORK STATUS: Permanent, Full Time
HOURS OF WORK: 8:30am - 4:30pm, Monday through Friday.
SALARY: Non Union Level 2, $47,290 - $61,200
WORK LOCATION: Purdy's Wharf Tower 2, 1969 Upper Water Street, Halifax, NS.
CLOSING DATE: Applications will be received up to midnight on May 21, 2024