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    Quality Customer Service Representative - Toronto, ON, Canada - CPA Ontario

    CPA Ontario
    CPA Ontario Toronto, ON, Canada

    2 weeks ago

    Default job background
    Full time
    Description
    Our Customer Service Centre
    CPA Ontario is currently in search of a Customer Service Representative for our inbound, non-sales call centre environment.

    This position involves being part of a team that is dedicated to fostering a positive customer experience, providing our members and students with solutions that meet their specific needs.

    Providing exceptional customer service to members and students by phone, email and online chat interactions.
    Delivering accurate and up-to-date information on all CPA Ontario programs, services, fees and status.
    Capturing and recording all communication and relevant information and ensuring accurate and timely tracking and reporting of data.

    Providing key marketing messages to support student and member program strategies as well as meeting departmental metrics and contributing to overall team results.

    A post-secondary graduate with a degree or diploma in Business or a related discipline.

    Experienced in a customer service environment and skilled at providing service by telephone and in writing electronically either in a call centre, service operations or other professional setting.

    Prior experience in a contact centre handling inbound calls is strongly preferred.

    Exceptional at providing superior customer service and able to handle calls and respond to emails in a high-volume environment.

    Prior experience in an admissions, registration and / or membership dues capacity at a post-secondary educational institution, regulatory body or professional association is an asset.

    A strong listener with excellent written and communication skills and able to diffuse customers on the phone, troubleshot issues and translate solutions into simple step-by step instructions.

    Able to work flexible hours between 8:00am and 6:00pm, Monday to Friday.
    Flexible work environments.

    As part of our Hybrid work culture, we provide flexible, remote work options to support you in your career, in addition to in-office teamwork and collaboration.

    Diversity and inclusion. We support unlimited career advancement and professional development opportunities with learning investments to promote your future growth. We help them stay ahead of global market trends and abreast of regulatory change. At CPA Ontario, we are committed to building high-performance teams. Accommodation is available under the Ontario Human Rights Code.

    If you require a disability-related accommodation to participate in the recruitment process, please email with "Accommodation Required" in the subject line to provide your contact information.

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