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    Customer Service Assistant - Toronto, ON, Canada - Practice Better

    Practice Better
    Practice Better Toronto, ON, Canada

    1 week ago

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    Description

    Practice Better is a leading all-in-one practice management software solution transforming how health & wellness professionals run their practices and support their clients.

    The company serves 15,000+ customers in over 70+ countries across the globe, and processes hundreds of millions annually in payments on behalf of customers.

    Over 65% of growth in our customer base comes from word of mouth and referrals, which is a testament to our strong brand and community.

    Practice Better operates remote-first, hybrid optional.

    So if you need to stretch your legs or whiteboard with your team, you can use our beautiful, private downtown Toronto office.

    Customer Support Specialist
    Our office is located in Toronto, ON, Canada, but the role is remote/hybrid/flexible.

    Reports to :
    Customer Support Lead

    We're looking for a Customer Support Specialist for our Toronto office to support and engage our users as we scale our SaaS company.

    You will have an opportunity to help implement new programs and processes to ensure maximized customer satisfaction and retention.

    You will be given a lot of autonomy and ownership over your work, and have the team there to support you.

    This role is ideal for someone who embraces challenges, appreciates the hard work and extra hours that go into being part of a start-up, and shares our passion to support Health & Wellness professionals.

    Resolve product or service problems by clarifying the customer's need; Perform a full range of customer service tasks to support users, including training users on the functionality of the Practice Better platform
    Assist in developing support materials such as help articles
    2+ years of experience in a customer support role in a SaaS environment
    ~ Experience in a customer support role in the Health and Wellness Industry is a bonus
    ~ Live Chat experience is a bonus
    ~ Dedicated to putting the customer first and ensuring an exceptional user experience
    ~ Able to work efficiently in a remote setting
    ~ Able to work certain weekends to ensure support coverage for all customers
    ~ Excellent written, oral, and communication skills in English

    Dedicated to putting the customer first and ensuring an exceptional user experience
    Able to work efficiently in both an office and remote setting
    Able to work certain evenings and weekends to ensure support coverage for all customers
    Coverage starts from Day 1 and includes vision & dental.

    Are you team windows or apple? Home Office Allowance : $500/year to ensure your home office is set up for optimal comfort and productivity.

    Health & Wellness Allowance : $750/year to support your health & wellness related goals and hobbies.

    Fully Remote :

    Work from the comfort of your own home with the choice to access our downtown Toronto office for a change of scenery.

    We prioritize weekly team bonding and monthly company-wide social events with a lunch stipend. Practice Better is a respectful, caring, and inclusive workplace. We are committed to accessibility, diversity, and equal opportunity.

    Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the position.

    Practice Better is proud to be a diverse and equal opportunity employer and as such does not discriminate on the basis of race, color, religion, sex, national origins, age, sexual orientation, disability, or any other characteristic protected by applicable laws.

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