Support Services Officer - Kitchener, Canada - Conestoga College

Conestoga College

Verified Company

Kitchener, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition Details

Job Title:

Support Services Officer (3 Vacancies)

Requisition #:

22-632R1

Campus:

Doon

Department:

School of Workforce Development

Payband:

G

Starting Rate:

$30.87

Payband Range:

$ $35.77

Hours/Week:

37.5

Posting Date:

Tuesday, April 11, 2023

Closing Date:

Sunday, April 23, 2023 at 11:59 PM EST

Vacancy Type:

Support Staff - Full-time

Support Staff Full-time Replacement Position (1 Vacancy)

Support Staff Full-time New Position (1 Vacancy)

Support Staff Full-time Appendix D Contract Position (June 5, December 2, 2024)

(First consideration for Support Staff and Academic positions will be given to internal applicants in accordance with the respective Collective Agreements)

The incumbent is responsible for operationalizing a portfolio of full-time and continuing education (CE) programming in the School of Workforce Development, Continuing Education and Online Learning.

The incumbent provides confidential, high quality customer service to a variety of stakeholders including faculty, students, internal staff, Program Advisory Committee (PAC) members, via in-person meetings, telephone, and online interactions in order to support accessible, sustainable, quality, and current programming.

Responsibilities:

Research market trends and needs of the community to support new and existing programming
Recommend new and existing programming opportunities and prepare draft versions of approval forms and rationale, for review by management
Coordinate the development of new offerings in conjunction with team members
Attend events, prepare and maintain marketing materials to promote programs, courses, and workshops
Recommend options to help inform the Chair's decisions on teaching and support staff assignments
Plan and coordinate all physical logístical operations for programming at all campuses
Speak with faculty as required when issues arise and determine escalation and course of action, as appropriate
Address escalated student and faculty issues and complaints within the scope of their responsibilities
Act as the contact person for programming inquiries
Review data in order to complete complex administrative tasks as required including but not limited to document formatting, data manipulation and analytics to inform scheduling and space requirements
Ensure program faculty teaching assignment loading sheet documents are completed and up to date for contract creation
Create parttime faculty and support staff recruitment competition postings for review by management adhering to School and College standards
Conduct regularly scheduled meetings with appropriate faculty/coordinators to help ensure efficient and effective program delivery
Identify and communicate recommendations to inform curriculum and resource updates to management by participating in current College quality processes adhering to policies, procedures and timelines
Ensure that the PAC requirements are met including the scheduling and coordination of meetings, interim communications, note taking to inform minutes, creation of minutes' drafts as well as the creation of applicable supporting documents
Make recommendations to management with regard to process improvement in the planning, operations, and metrics of existing and new programming
Financial analysis and budgeting
Determine and source programming resources, student supplies and related fees, ensuring accuracy and communication to required stakeholders
Completion of supporting budget information for accounts as assigned in preparation for data entry
Monitor cost centres in order to allocate resources and maintain control of expenditures to include recommendations to management
Enter budget data in the PA1 system

Qualifications:

Twoyear Diploma in Office Administration
Executive, Business, Adult Education, Human Resources or relevant field of study
Minimum three years of practical work experience in a busy office environment with the responsibilities of a defined portfolio; preferably within a postsecondary academic department
Ability to meet deadlines and work under pressure
Ability to communicate effectively and respond appropriately to internal and external stakeholders
Highly organized and flexible in order to accommodate changing priorities
Ability to collect, manipulate and analyze information and prepare a variety of reports and documents
Able to work independently

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