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    Home Insurance Specialist - Toronto, Canada - Home Trust

    Home Trust
    Home Trust Toronto, Canada

    Found in: Talent CA C2 - 6 days ago

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    Description

    Company Profile

    Home Trust Company has developed a track record of success as Canada's leading alternative lender, employing nearly 850 people in our Toronto headquarters and branches across the country. Building on the demonstrated strength of our core residential and commercial mortgage lending business, the Company and its affiliates also offer complementary lending services and competitive deposit investment products. Our culture has been shaped by the passion and integrity of our people. Home Trust is a private company.

    The Operations team manages the administration of business practices to create the highest level of efficiency possible within the organization. The group is concerned with delivering the products and services as efficiently as possible to maximize profit. The Operations team oversees people, equipment, technology, information and all other required resources in the delivery products and services. It is also responsible for driving operational excellence and supporting key business objectives while fostering a culture of respect, trust and integrity.

    Position Responsibilities

    Maintain Insurance Related Documents (40%)

  • Update insurance related information in Home Trust Company's database by going through information sent by clients, insurance companies and internal partners
  • File insurance cancellation notification received and follow-up with client and/or broker to ensure proper insurance coverage is maintained
  • Identify mortgage loans that are not covered by an adequate home insurance policy and arrange blanket
  • Insurance coverage for these loans to make sure Home Trust Company's interests are protected at all time

    • Client Relationships (20%)

  • Send written correspondence to clients to follow-up on status of their home insurance policy
  • Receive phone calls from clients and provide information related to correspondences that were sent and/or gather information from clients related to the status of their insurance policy
  • Deal with escalated calls and e-mails from clients and internal business partners prior to referring to management

    • Reporting (15%)

  • Manage the update of multiple reports outlining loans that do not have adequate insurance coverage or that were placed on our umbrella policy by reviewing information received from internal business partners, insurance companies and clients

    • Risk Management/ Compliance (15%)

  • Support the Company's Operational Risk Management by monitoring account activity and ensuring that recorded transactions do not present a risk to the company
  • Report to management any activity that may present an adverse risk to the company

    • Claim Management (10%)

  • Gather and review information provided by clients, insurance adjustors and contractors related to home insurance claims from the day Home Trust Company is made aware of property damage to day when claim is resolved
  • Assist mortgage servicing as necessary

    • Formal Education

  • Secondary School Graduation Diploma required
  • Post secondary degree or diploma preferred in Business or equivalent

    • Related Experience

  • 2 years in mortgage administration or insurance claims

    • Skills

  • Problem solving - exceptional
  • Proactive/ takes initiative/ self starter
  • Customer service focused
  • Diplomacy
  • Communication (verbal and written) - excellent
  • Quality focused
  • Attention to detail/ accuracy
  • Professional maturity- exceptional
  • Collaborating
  • Multi-tasking in fast paced, deadline driven environment
  • Risk management objectives and processes - expert knowledge
  • Results-focused/driven
  • MS Office Suite - proficient
  • Excel - proficient

    • Position Complexities

  • Bilingualism an asset
  • Some work beyond standard hours

    • Acknowledgement

    All employees of Home Trust Company must comply with all applicable Home Trust Company, and specific Line of Business policies, standards, guidelines and controls. Additionally, all employees are obligated to become familiar with Home's risk management framework and understand the operational risk management requirements within their specific business. Employees are also expected to understand and comply with the Company's Code of Business Conduct & Ethics Policy at all times and escalate any issues or concerns through various reporting channels ( Customer Complaints Appeals Office (CCAO), Compliance Hotline, Whistleblower Policy, etc).

    Home Trust is committed to fair and accessible employment practices and we are committed to providing accommodations for persons with disabilities. If you require accommodations in order to apply for any job opportunities, or require this posting in an additional format, please contact us at or If you are contacted by Home Trust regarding a job opportunity or testing and require accommodation in any stage of the recruitment process, please use the above contact information. We will work with all applicants to determine appropriate accommodation for individual accessibility needs.

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