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    Service Scheduling/Dispatch Associate - Edmonton, Canada - Durabuilt Windows & Doors

    Durabuilt Windows & Doors
    Durabuilt Windows & Doors Edmonton, Canada

    5 days ago

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    Description

    Job Description

    Our values are at the core of everything we do

  • Innovative. Think ahead to stay ahead.
  • Driver. Stay hungry and act with urgency.
  • Ownership. No excuses. 100% accountability.
  • Caring. F or employees, partners and community.
  • Individual. We work with great people and expect a lot from them.

    • We are one of Western Canada's largest window and door manufacturers servicing consumers, contractors, and retailers. Established in 1988 and headquartered in Edmonton, Alberta, it's not just Durabuilt's innovative manufacturing and design that places us on the list of Canada's Best Managed Companies – it's also our people.

    Position Overview

    Scheduling associates are responsible for organizing and managing the schedules of resources, whether they are personnel, equipment, or vehicles. This includes assigning tasks or appointments, optimizing routes, and ensuring efficient utilization of resources.

    Scheduling/Dispatch associates play a crucial role in ensuring the efficient allocation and coordination of resources to support operational objectives. They need to be organized, detail-oriented, and capable of multitasking in a fast-paced environment. Strong communication skills, problem-solving abilities, and a customer-focused mindset are essential for success in this role.

    Accountabilities

    Scheduling Service Appointments

  • Following the ready to book jobs in salesforce (Jobs that are ready to be scheduled)
  • Checking all promise dates for required parts/products
  • Reviewing job address zone and finding available appointment times
  • Contacting customer to obtain/provide availability based on zone booking options and tech availability
  • Booking the job in Salesforce for the technician and in the shared calendar for the zone
  • Prioritizing VIP customers staying within or better than set KPI's
  • Planning/Scheduling out of town job runs

    • Rescheduling

  • Accommodating rush/Emergency appointments.
  • Rescheduling/moving appointments to a different date based on customer requirement, internal requirement, or weather conditions.

    • Internal Departmental communication/Meetings/Training

  • Daily team WIP (work in progress) meeting
  • Strategic meetings regarding large jobs to make sure we are accounting for correct quantity of crew and skillset.

    • Education

  • High school diploma or equivalent

    • Experience

  • 2+ Years experience in a fast paced scheduling/dispatch position considered an asset
  • Organizing work requests, customer requests, completed work requests
  • Communication with end users (customers) via phone, email, and text.
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