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    Service Scheduling/Dispatch Associate - Edmonton, Canada - Durabuilt Windows & Doors

    Durabuilt Windows & Doors
    Durabuilt Windows & Doors Edmonton, Canada

    5 days ago

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    Description

    Our values are at the core of everything we do

    • Innovative. Think ahead to stay ahead.
    • Driver. Stay hungry and act with urgency.
    • Ownership. No excuses. 100% accountability.
    • Caring. F or employees, partners and community.
    • Individual. We work with great people and expect a lot from them.

    We are one of Western Canada's largest window and door manufacturers servicing consumers, contractors, and retailers. Established in 1988 and headquartered in Edmonton, Alberta, it's not just Durabuilt's innovative manufacturing and design that places us on the list of Canada's Best Managed Companies – it's also our people.

    Position Overview

    Scheduling associates are responsible for organizing and managing the schedules of resources, whether they are personnel, equipment, or vehicles. This includes assigning tasks or appointments, optimizing routes, and ensuring efficient utilization of resources.

    Scheduling/Dispatch associates play a crucial role in ensuring the efficient allocation and coordination of resources to support operational objectives. They need to be organized, detail-oriented, and capable of multitasking in a fast-paced environment. Strong communication skills, problem-solving abilities, and a customer-focused mindset are essential for success in this role.

    Accountabilities

    Scheduling Service Appointments

    • Following the ready to book jobs in salesforce (Jobs that are ready to be scheduled)
    • Checking all promise dates for required parts/products
    • Reviewing job address zone and finding available appointment times
    • Contacting customer to obtain/provide availability based on zone booking options and tech availability
    • Booking the job in Salesforce for the technician and in the shared calendar for the zone
    • Prioritizing VIP customers staying within or better than set KPI's
    • Planning/Scheduling out of town job runs
    • Accommodating rush/Emergency appointments.
    • Rescheduling/moving appointments to a different date based on customer requirement, internal requirement, or weather conditions.

    Internal Departmental communication/Meetings/Training

    • Daily team WIP (work in progress) meeting
    • Strategic meetings regarding large jobs to make sure we are accounting for correct quantity of crew and skillset.

    Education

    • High school diploma or equivalent

    Experience

    • 2+ Years experience in a fast paced scheduling/dispatch position considered an asset
    • Organizing work requests, customer requests, completed work requests
    • Communication with end users (customers) via phone, email, and text.

    Durabuilt Windows & Doors is an equal opportunity employer and offers equitable wage and benefit packages to qualified applicants. Interested candidates should submit their resume and cover letter explaining their interest for this role to . Only candidates selected for the interview process will be contacted. We thank all applicants for their interest.

    About Company

    Durabuilt Windows & Doors' story started over 30 years ago with a family of entrepreneurs and their dedicated team. Together they turned a small window and door shop into one of the largest privately held manufacturing companies in Western Canada. Hard work, dedication and above all else a customer-focused attitude, has shaped Durabuilt into the company it is today. Durabuilt celebrates hard work, innovation and business growth, all while maintaining a spot on Canada's Best Managed Companies list since 2012. It's not just Durabuilt's innovative mindset and design that places us on this list, it is also our people

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