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    Sales Contract Coordinator - Ontario, Canada - Enercare

    Enercare
    Enercare Ontario, Canada

    1 week ago

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    Description

    Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer's homes as comfortable as they can be.

    With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces.

    We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work.

    Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people's careers.

    Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, a DC Pension Plan and savings match plan.

    If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

    Enercare has embraced a hybrid work environment for the time being as we try different options and technologies to determine what will work best for the future of our people and our organization.

    Join us with an open mind on the future of work


    Summary:

    This customer-focused position is accountable for managing the sales channel of the Home Services organization and as part of a dynamic team reporting directly to the General Manager/Director.

    The candidate manages a team of Sales Consultants both internal/agents and ensures that each achieves their individual targets as a minimum.

    The candidate has the ultimate responsibility for the achievement of overall sales revenue targets of the territory for which he/she is responsible.

    This requires effective manpower/workload matching on both a day to day and longer-term basis.

    He/she also has an input to setting appropriate targets for the territory so that local knowledge is used to set realistic and demanding targets.

    The Sales Manager will be expected to develop and maintain critical beneficial links with other parts of the Company and external organizations in order to develop and exploit any potential sales opportunities to maximize sales growth.


    Accountabilities:

    Primary focus is to drive positive, sales volumes and unit continuity; build solid teams; and drive customer satisfaction for the Sales business.

    Accountable for a group of EMC, RSC and Sales agents- with targets to contribute on average in excess of $20Mn in revenue.

    Requirement to foster positive working relationships with; MST call center, Sales Support; Field Operations, Install planning, Install Logistics/ Reconciliation.

    Direct accountability for weekly sales field performance with a focus on key metrics i.e.

    closing ratios; average sale values; gross margins; up sell rate (duct-cleaning; extended warranty; indoor air and water quality products, water treatment, Heat pumps).

    Accountable for overall customer care and satisfaction.
    Contribute to promotional; pricing; supplier and new product strategies.
    Ability to manage manpower/workloadboth on a day to day and longer-term basis
    Ability to set targets; forecasts and budgets.

    Responsible for the identification of recruitment needs, direction and motivation of a high performing sales team through effective training and coaching.

    Proven ability to build business through the generation of leads; referrals and working with Technicians to drive lead activity.

    Promote and ensure consistency of products and offerings with the Enercare brand values.


    Qualifications:
    Minimum 5 years sales and service industry leadership/management experience
    Undergraduate degree in business or engineering preferred
    MBA or related graduate degree or equivalent work experience an asset
    Ability to excel in a demanding; fast paced; ambiguous work environment while driving towards goals and targets.
    Strong leadership skills
    Proficiency using computers and systems
    Ability to give professional presentations.
    Demonstrated ability to make quick decisions without detailed information
    Ability to handle escalated customer issues
    Travel within regions is required
    Enercare is an equal opportunity employer.

    We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law.

    Enercare's recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant's accessibility needs due to disability and are available upon request.
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