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Kitchener

    Representative - Waterloo, ON, Canada - Knewin

    Knewin
    Knewin Waterloo, ON, Canada

    2 weeks ago

    Knewin background
    Description
    Client Care Representative Waterloo, ON, Canada Req #2176 Friday, April 26, 2024 At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential


    Position Title:
    Client Care Representative

    Reports To:
    Manager, Group Customer Contact Centre
    Group Client Care Centre

    Term:
    Permanent Full-

    Time Schedule:
    Monday to Friday 11:00AM - 7:00PM EST

    You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month.

    You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

    At Equitable, our Client Care Representatives are subject matter experts in all aspects of our Health and Dental products and can quickly answer questions and resolve different problems for our clients.

    We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that's right, none of that dreaded upselling
    Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization.

    The Client Care Representatives are our brand ambassador, providing excellent customer service to internal and external clients (our plan members, medical providers, and our regional sales and service offices).

    You'll take ownership for effectively resolving health and dental related inquiries using a thorough knowledge of group benefits and by demonstrating your expertise and accountability.

    While most of the time is spent handling incoming telephone calls, you will also respond to email inquiries.

    You will also have the opportunity to use your investigative skills to work with the Fraud Investigations team by referring suspicious claims and alerting the department to any potential fraud-related findings.


    Previous experience in a phone-based customer service role is required
    Previous experience in an insurance company, group benefits role, or a related medical field is preferred
    Excellent verbal and written communication skills in both English

    An additional paid volunteer day each year so you can spend time giving back to the community
    Immediate enrollment in the company's pension program with employer matching
    Complete your PLUM profile here and complete the Plum Discovery Survey. (Pleasenote that priority will be given to applicants who complete the survey)

    Complete the Plum Discovery Survey
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