Jobs
>
St. John's

    Implementation & Support Analyst - Saint John's, Canada - ClearRisk

    ClearRisk
    ClearRisk Saint John's, Canada

    1 week ago

    Default job background
    Full time
    Description
    Salary:

    This is a great opportunity to join the Implementation & Support Team at ClearRisk, a rapidly scaling company in the Newfoundland Tech Sector. The ideal candidate has a passion for building external relationships, helping customers meet their organizational goals, and all the benefits and challenges that go along with that

    Integrity. Teamwork. A passion for Technology.

    Summary of the role:

    Reporting to the Technical Lead/Project Manager, we are in search of an exceptional Implementation and Support Analyst. Our Implementation and Support Team helps customers launch and manage the ClearRisk platform within their organizations. As an Implementation and Support Analyst, you will take ownership of the successful onboarding and adoption of ClearRisk's RMIS product through customer implementation projects. ClearRisk Implementations typically involve the following:

    • System & User Configuration
    • Quality Assurance Testing
    • Facilitating customer User Acceptance Testing (UAT)
    • System Troubleshooting & Support
    • Mapping/Creating Workflows for Customers
    • Form development and UX/UI Design, leveraging no-code web form-building tools

    This position requires collaboration with our customer success, project management, and product development teams to ensure project deliverables are achieved as planned.

    Who you are:

    • You're a curious problem solver, with the initiative to see things through to completion;
    • You're detail-oriented with excellent follow-through skills;
    • You're organized and able to manage and execute multiple projects;
    • You have a proven ability to listen and record key points in a conversation, respond with clarity, and overcome challenging situations;
    • You know your tech inside and out, but you also know how to cut through the jargon to help onboarding customers who may not have a technical background;
    • You take an active interest in opportunities to increase customer satisfaction and deepen customer relationships;
    • You are comfortable working independently, but also enjoy working with a collaborative and inclusive team.

    Why you want to work for us:

    • We're growing, that means you'll grow
    • We have an awesome office space with a flexible work environment;
    • We offer a culture of openness and idea generation;
    • We pride ourselves on transparency and keeping it real;
    • From the most senior to the newest team member, we provide open access to decision-makers and career-building work;
    • We prioritize diversity, inclusion, and community building; and
    • We have a competitive compensation package.

    What you'll do:

    • Communicate with clients to understand their needs and convert them into actionable deliverables;
    • Work collaboratively with the Project Manager, Customer Success Manager and Software Developers to fulfill project goals and timelines;
    • Configure and test ClearRisk RMIS system for the customer use-case including user access, module/functionality availability and automation;
    • Provide technical support to customers to troubleshoot and resolve issues in a timely manner;
    • Work with customer product development departments, service providers and other third parties to troubleshoot and configure systems;
    • Look for opportunities to improve processes to better serve customers;
    • Any other duties as assigned.

    What you bring:

    • Post-Secondary Degree or Diploma in a technical discipline such as Software Development, Information Technology, or an acceptable combination of education or relevant experience;
    • Familiarity working with Salesforce CRM in either an administrative or development role is highly desirable;
    • High degree of resourcefulness, flexibility, and adaptability;
    • Outstanding communication skills, dealing with individuals at all levels of an organization;
    • Experience in the following would be considered an asset: Project Management, working with structured data (databases, Excel, etc.), and Business Intelligence Reporting tools.

    We are looking for a driven individual who is looking to build their career. This exciting opportunity is one that will go as far as you choose to take it. This is a full-time permanent position with a competitive salary, benefits package and more.

    About ClearRisk

    ClearRisk supports the risk management needs of over 150 organizations in North America. It specializes in software and data solutions for risk management, claims and incidents, and business continuity planning. ClearRisk exists to enable success through risk optimization, delivering effective, efficient, and better options for risk management. ClearRisk is committed to an inclusive and diverse workplace that fosters belonging, that is supportive and respectful of employees and partners for a full and enriching experience. The company was founded by CEO Craig Rowe in 2006 and is headquartered in St. John's, Newfoundland.

    Employer Guarantee

    ClearRisk is an inclusive employer. We are committed to creating and managing a safe workplace and fostering a culture of belonging that is supportive and respectful of employees and partners with diverse backgrounds that ensures all stakeholders in ClearRisk have a full and enriching experience. We also value diversity of perspective including differences in personality, life and work experience, skills, and ways of thinking and working.

    ClearRisk is committed to maintaining an employment equity program that would include processes, plans and procedures that address under-representations in the employment of women, members of visible minorities, and other protected groups designated by legislation or otherwise.

    We thank all applicants for their interest; however, only those selected for an interview will be contacted.


    remote work
  • beBee Professionals

    Support Analyst

    2 days ago

    beBee Professionals St. John's, Canada Customer Support Representatives Freelance

    BeBee Professionals is looking for a Support Analyst to join our team in St. John's. The successful candidate will be responsible for providing technical support to our customers and internal teams. · The ideal candidate should have a Bachelor's degree in Computer Science or a re ...

  • beBee Professionals

    Business Analyst Coordinator

    2 days ago

    beBee Professionals St. John's, Canada Business Analysts Freelance

    beBee Professionals is seeking a Business Analyst Coordinator to join our team in St. John's. The successful candidate will be responsible for providing analysis and support to the business operations team. · The ideal candidate should have a Bachelor's degree in Business Adminis ...

  • Irving Oil

    Project Controls Specialist

    3 weeks ago

    Irving Oil Saint John, Canada Full time

    As a Project Controls Specialist you will work with cross-functional teams by ensuring proper cost structures, procedures, and controls are in place for each project so we can deliver safely, on time, and within budget for the numerous capital projects, as well as annual Turnarou ...

  • 09 Irving Oil Limited

    HR Systems Analyst

    6 days ago

    09 Irving Oil Limited Saint John, Canada Full time

    The HR Systems Analyst supports the design and development of the HR System - Workday. Responsible for moderate to complex HR process improvements, system configuration, and testing within all modules of the HR System. This role requires excellent communication with stakeholders ...

  • 09 Irving Oil Limited

    Senior Financial Analyst

    3 days ago

    09 Irving Oil Limited Saint John, Canada Full time

    As a Senior Financial Analyst, you will be a key member of our finance team supporting our Refining & Supply Operations. Your focus will be on providing management reporting for business leaders including our Chief Financial Officer. You will support financial reporting, planning ...

  • Cooke Inc.

    IT Technology Business Analyst

    3 days ago

    Cooke Inc. Saint John, Canada Full time

    Cooke is a global seafood company with operations in North America, Europe, South America and Australia. Our company's success is driven by our dynamic, highly skilled, and innovative management team, supported by dedicated employees who live in coastal communities and contribute ...

  • 09 Irving Oil Limited

    Senior IT Solutions Analyst

    3 days ago

    09 Irving Oil Limited Saint John, Canada Full time

    The Senior IT Solutions Analyst ensures that IT solutions are consistently implemented and fully supported for our business stakeholders. These solutions are designed to be reliable and meet business requirements. This role is responsible for understanding business requirements, ...

  • J.D. Irving, Limited

    Finance Analyst

    4 days ago

    J.D. Irving, Limited Saint John, Canada

    FINANCE ANALYST · The Construction and Equipment Division, a part of the Irving, Limited's group of companies, is a key player in the North American construction industry. With five operating units within the division, the group provides heavy equipment and crane services, civil ...

  • 09 Irving Oil Limited

    IT Solutions Analyst

    4 days ago

    09 Irving Oil Limited Saint John, Canada Full time

    The IT Solutions Analyst ensures that IT solutions are consistently implemented and fully supported for our business stakeholders. These solutions are designed to be reliable and meet business requirements. This role is responsible for identifying business requirements, understan ...

  • Source Atlantic

    Business Analyst

    5 days ago

    Source Atlantic Saint John, Canada Full time

    We have an exciting opportunity for a Business Analyst to join our team in Saint John, NB. · Responsibilities · Analyze the use of current technology, by department, and work with department heads to understand their productivity goals & objectives. · Identify opportunities to a ...

  • 09 Irving Oil Limited

    IT Solutions Analyst

    5 days ago

    09 Irving Oil Limited Saint John, Canada Full time

    The IT Solutions Analyst III ensures that IT solutions are consistently implemented and fully supported for our business stakeholders. These solutions are designed to be reliable and meet business requirements. This role is responsible for understanding business requirements, pre ...

  • CYBERATICS VENTURES LTD

    user support technician

    5 days ago

    CYBERATICS VENTURES LTD Saint John, Canada

    Education: College/CEGEP · Experience: 1 year to less than 2 years · Tasks · Respond to users experiencing difficulties with computer · Consult user guides, technical manuals and other documents to research and implement solutions · Provide advice and training to users in respons ...

  • J.D. Irving, Limited

    Business Intelligence Specialist

    4 days ago

    J.D. Irving, Limited Saint John, Canada

    BUSINESS INTELLIGENCE SPECIALIST · The Construction and Equipment Division, a part of the Irving, Limited's group of companies, is a key player in the North American construction industry. With five operating units within the division, the group provides heavy equipment and cran ...

  • CYBERATICS VENTURES LTD

    user support technician

    5 days ago

    CYBERATICS VENTURES LTD Saint John, Canada

    Education: · Expérience: · Education · College/CEGEP · Tasks · Respond to users experiencing difficulties with computer · Consult user guides, technical manuals and other documents to research and implement solutions · Provide advice and training to users in response to identif ...

  • J.D. Irving, Limited

    Business Analyst

    3 days ago

    J.D. Irving, Limited Saint John, Canada

    Business Analyst · Location: Saint John, NB · Are you curious about how technology and processes drive business and innovation?You don't need to have a technical background to grow into the IT world.If you are motivated by connecting with others and leading change this is an ...

  • CELLROX

    user support technician

    57 minutes ago

    CELLROX Saint John, Canada

    Education: · Expérience: · Education · Secondary (high) school graduation certificate · Tasks · Respond to users experiencing difficulties with computer · Consult user guides, technical manuals and other documents to research and implement solutions · Provide advice and trainin ...

  • Worley

    Nuclear Senior Manager, IT Business Operations

    2 days ago

    Worley Saint John, Canada Full time

    Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We're bridging two worlds, moving towards more sustainable energy sources, while helping to p ...

  • PS DEFENSE CORPORATION

    technical support specialist – information technology

    5 days ago

    PS DEFENSE CORPORATION St. John's, Canada

    Work Term: Permanent · Work Language: English · Hours: 35 to 40 hours per week · Education: Secondary (high) school graduation certificate · Experience: 1 year to less than 2 years · or equivalent experience · Tasks · Respond to users experiencing difficulties with computer · Con ...

  • NEWFOUND MORTGAGE PROFESSIONALS INC.

    Financial Analyst

    2 days ago

    NEWFOUND MORTGAGE PROFESSIONALS INC. St John's, Canada Full time

    About Newfound Mortgage Professionals Inc.: · Newfound Mortgage Professionals Inc., a proud subsidiary of TCG Lending Centres, is a leader in providing innovative financial solutions including mortgages, refinancing options, loans, and home equity lines of credit to a diverse cli ...

  • PS DEFENSE CORPORATION

    technical support specialist – information technology

    5 days ago

    PS DEFENSE CORPORATION St. John's, Canada

    Durée de l'emploi: Permanent · Langue de travail: Anglais · Heures de travail: 35 to 40 hours per week · Education: · Expérience: · Education · Secondary (high) school graduation certificate · or equivalent experience · Tasks · Respond to users experiencing difficulties with co ...