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    technical support specialist – information technology - St. John's, Canada - PS DEFENSE CORPORATION

    PS DEFENSE CORPORATION
    PS DEFENSE CORPORATION St. John's, Canada

    2 hours ago

    Default job background
    Description
    • Work Term: Permanent
    • Work Language: English
    • Hours: 35 to 40 hours per week
    • Education: Secondary (high) school graduation certificate
    • Experience: 1 year to less than 2 years
    • or equivalent experience

      • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Perform Web-server backup and recovery operations
    • Provide customer service

      • Computer and technology knowledge

    • Desktop publishing software
    • MS Windows
    • SQL
    • TCP/IP
    • Wireless networks

      • Security and safety

    • Criminal record check

      • Transportation/travel information

    • Own vehicle

      • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Tight deadlines
    • Repetitive tasks
    • Sitting

      • Own tools/equipment

    • Computer
    • Printer
    • Internet access
    • Cellular phone

      • Personal suitability

    • Accurate
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Initiative
    • Judgement
    • Team player
    • Ability to multitask
    • Time management

      • Screening questions

    • Are you currently legally able to work in Canada?
    • Are you willing to relocate for this position?

      • Health benefits

    • Health care plan
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