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Vaughan

    Travel Technology Specialist - Vaughan, Canada - CAA Club Group

    CAA Club Group
    CAA Club Group Vaughan, Canada

    4 days ago

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    Description

    Position Details

    What you will do

  • Assist in the evaluation of new travel technology solutions, including booking solutions, mobile solutions and third party integrations and APIs
  • Conduct comprehensive user acceptance and regression testing of travel technology systems
  • Create support & training documentation for use by other departments, including Learning & Development, Retail Operations and Finance
  • Assist in gathering requirements and developing business requirements documentation for new systems and enhancements to existing systems
  • Provide second-level support for the troubleshooting and diagnosing of issues and defects related to CCG's suite of Travel technology tools
  • Act as a liaison between CCG and technology vendor to resolve any technical issues
  • Report defects to our travel technology partners as required and following up to ensure they are rectified as per SLAs
  • Work with the Retail and Call Centre leadership teams to understand Associate workflows and barriers to usage
  • Support Learning & Development in understanding and implementing initial and ongoing technology training of all travel consultants and store managers
  • Seek feedback from all stakeholders to adjust, enhance training and knowledge sharing

    • Who you are

  • Post-secondary education in Travel and Tourism, or related technology field is a strong asset
  • Basic knowledge of travel technology systems (e.g., Global Distribution Systems), API integrations, and online booking functionality.
  • Minimum 3-5 years of working in a technology support-type role
  • 3-5 years working in retail or wholesale travel environment is an added advantage
  • A good understanding of travel industry technologies and booking tools
  • Having continuous improvement mindset
  • Highly collaborative with strong communication skills
  • A problem solver having the ability to troubleshoot complex technical issues
  • Results and detail oriented
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