Jobs
>
Vancouver

    Contact Centre Representative - Vancouver, Canada - CIBC

    CIBC
    CIBC Vancouver, Canada

    3 weeks ago

    CIBC background
    Temps plein
    Description

    Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients.

    À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir d'agir. Les membres de notre équipe disposent de ce dont ils ont besoin pour apporter une contribution significative et être valorisés, à la fois pour ce qu'ils sont et ce qu'ils font.

    Pour en savoir plus sur la Banque CIBC, visitez le site .

    What You'll Be Doing

    You'll be joining CIBC's Client Account Management Department as a Credit Counsellor, and making a real difference for our clients. You'll connect with our clients who own a variety of CIBC products and discuss repayment options to potentially resolve outstanding debts. You'll ensure the client is aware of the terms and conditions of their contractual obligations and are able to prevent further delinquencies.

    CIBC has embarked on an remote work program and all employees may be given the opportunity to work from home, if you can meet the program requirements . The expectation is that you must be able to attend your primary CIBC location within two hours upon request.

    Agent @ Home Program Requirements

  • Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
  • Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate .
  • Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

    • The start date for this role is June 3rd, 2024. Our Contact Centre is open Monday to Friday from 7:00 AM to 8:00 PM and Saturday from 8:00 AM to 4:00 PM. This is a full-time and shift-oriented role and we'd like you to be flexible between these hours, which include evenings and weekends.

    How You'll Succeed

  • Client engagement – Speak with clients to understand their priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit, investment and wealth protection to help clients meet their goals.
  • Call Ownership – Respond to incoming calls or make outbound calls. Take complete ownership of calls in a friendly, empathetic, courteous and professional manner.
  • Problem solving – acts effectively by knowing how to obtain information required and uses one's network to identify and solve for a problem or need.
  • Relationship building - Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and collaborate with others to ensure clients are connected to the right people and opportunities.

    • Who You Are

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
  • You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
  • You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
  • You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
  • You engage with your heart and mind. You care about people and you understand different perspectives. You listen and learn from the experience of others.
  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

    • What CIBC offers

    At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.
  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

    • Ce que la Banque CIBC vous offre

    À la Banque CIBC, vos objectifs sont une priorité. En fonction de vos forces et de vos ambitions en tant qu'employé, nous nous efforçons de créer des occasions qui vous permettront d'exploiter votre potentiel. Notre objectif est de vous offrir une carrière, pas uniquement un chèque de paie.

  • Nous nous efforçons de vous récompenser de façon personnalisée et pertinente, notamment en vous offrant un salaire concurrentiel, une rémunération au rendement, des avantages bancaires, l'adhésion à un programme d'avantages sociaux*, à un régime de retraite à prestations déterminées* et à un régime d'achat d'actions par les employés, des vacances, du soutien pour votre bien-être et Créateur de moments, notre programme social de reconnaissance basé sur des points.
  • Grâce à nos espaces et à nos outils technologiques, il devient facile de réunir les grands esprits pour créer des solutions novatrices qui améliorent les choses pour nos clients.
  • Nous favorisons une culture qui encourage l'expression de vos ambitions au moyen d'initiatives comme la journée Raison d'être, une journée de congé payé dont vous pouvez profiter pour investir dans votre croissance et votre perfectionnement.

    • Sous réserve des modalités du régime et du programme

    Ce que vous devez savoir

  • La Banque CIBC s'est engagée à créer un milieu de travail intégrateur où tous les membres de l'équipe et les clients se sentent à leur place. Nous recherchons des candidats dotés d'un large éventail de compétences et offrons une expérience accessible aux candidats. Si vous avez besoin d'une solution d'adaptation, écrivez à .
  • Vous devez être légalement admissible à travailler au Canada dans les lieux précisés ci-dessus et, s'il y a lieu, détenir un permis de travail ou d'études valide.

    • Lieu de travail

    Vancouver-400 Burrard 5th

    ​

    ​ Type d'emploi

    Permanent

    Heures de travail hebdomadaires

    37.5

    Compétences

  • CIBC

    Contact Centre Representative

    2 weeks ago

    CIBC Vancouver, Canada Temps plein

    Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...

  • Canucks Sports & Entertainment

    Ticket Centre Representative

    3 weeks ago

    Canucks Sports & Entertainment Vancouver, Canada

    **Position**:Ticket Centre Representative I · **Department**:Ticket Centre · **Reports to**: Manager, Ticket Centre · It has been a long 15 months since we have hosted fans at Rogers Arena, and we are excited to create memorable moments for our fans and guests once again. We are ...

  • Canucks Sports & Entertainment

    Ticket Centre Representative

    1 week ago

    Canucks Sports & Entertainment Vancouver, Canada

    **Position**:Ticket Centre Representative · **Department**:Ticket Centre · **Reports to**: Manager, Ticket Centre · We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concer ...

  • Canucks

    Ticket Centre Representative

    3 weeks ago

    Canucks Vancouver, Canada

    **Position**: Ticket Centre Representative I · **Department**: Ticket Centre · **Reports to**: Manager, Ticket Centre · It has been a long 15 months since we have hosted fans at Rogers Arena, and we are excited to create memorable moments for our fans and guests once again. We ar ...

  • CIBC

    Contact Centre Representative

    3 weeks ago

    CIBC Vancouver, Canada

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...

  • CIBC

    Contact Centre Representative

    3 weeks ago

    CIBC Vancouver, Canada

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...

  • AzureHR

    Call Centre Representative

    3 weeks ago

    AzureHR Vancouver, Canada

    **Responsibilities** · - Build and maintain trustful relationships with customers · - Constantly make outbound calls to learn customers' concerns and challenges in hiring and retaining talents · - Provide customized solutions for recruiting, hiring and onboardings · - Coordinate ...

  • Canucks Sports & Entertainment

    Ticket Centre Representative

    1 day ago

    Canucks Sports & Entertainment Vancouver, Canada

    **Position**:Ticket Centre Representative · **Department**:Ticket Centre · **Reports to**: Manager, Ticket Centre · We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concer ...

  • Canucks Sports & Entertainment

    Ticket Centre Representative

    3 days ago

    Canucks Sports & Entertainment Vancouver, Canada

    **Position**:Ticket Centre Representative · **Department**:Ticket Centre · **Reports to**: Manager, Ticket Centre · We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concer ...

  • Spark Labs INC

    Call Centre Representative

    1 week ago

    Spark Labs INC Vancouver, Canada

    This is a full time position for an individual who is looking to be apart of a fast growing startup company where you can utilize your sales skills and be a part of sales decisions and strategy. Spark Labs Marketing is looking for someone with a customer service or sales backgrou ...

  • Rocky Mountaineer

    Guest Experience Centre Representative

    2 weeks ago

    Rocky Mountaineer Vancouver, Canada

    The Guest Experience Centre (GEC) Representative will report into the Team Lead, GEC. · The Guest Experience Centre is responsible for all guest inquiries and feedback during and after travel. This role is part of a team working in a high energy fast paced environment. GEC Repres ...

  • Grill Hero

    Sales Call Centre Representative

    3 weeks ago

    Grill Hero Vancouver, Canada

    Sales Call Centre Representative $17-$19/hr · Highlights · - Competitive Wages · - Bonuses · - Remote Work · - Unbeatable Customer Service & Sales Experience · In this role, you will be tasked with providing the best possible customer experience to our loyal customer base. You wi ...

  • TELUS

    Part Time Sales Representative Pacific Centre

    3 weeks ago

    TELUS Vancouver, Canada Part time

    Location: Vancouver, BC, CA, V7Y 1K8- Req ID: Jobs by Category: Retail- Job Function: Retail- Status: Part Time- Schedule: Regular**Description**: · **What does it mean to join our TELUS family?** · - Our goal is to provide Canadians with an excellent experience, by connecting wi ...

  • BC Hydro

    Employee Service Centre Representative

    2 weeks ago

    BC Hydro Burnaby, Canada

    Powered by water... and by people like you · Providing clean electricity to 4 million customers takes a diverse workforce and that's where you come · in. We need your talent to help us build major projects to meet growing demand. To help our · customers find clean energy solution ...

  • AccuSource Communications LP

    Call Centre Representative

    3 weeks ago

    AccuSource Communications LP Surrey, Canada

    **We currently have one position available for a full-time Call Centre Representative to join our AccuSource Team (a division of Mainroad) Call Centre Representatives are the pulse of Mainroad. They are the first point of contact for our clients and general the public. This posit ...

  • AccuSource Communications LP

    Call Centre Representative

    2 weeks ago

    AccuSource Communications LP Surrey, Canada

    **We currently have two (2) positions available for a Part-time Call Centre Representative to join our AccuSource Team (a division of Mainroad) Call Centre Representatives are the pulse of Mainroad. They are the first point of contact for our clients and general the public. This ...

  • Canadian Imperial Bank of Commerce

    Contact Centre Representative

    3 weeks ago

    Canadian Imperial Bank of Commerce Vancouver, BC, Canada

    Contact Centre Representative (Credit Counsellor, Client Account Management) page is loaded Contact Centre Representative (Credit Counsellor, Client Account Management) · Apply locations Vancouver, BC time type Full time posted on Posted 2 Days Ago job requisition id We're buildi ...

  • CIBC

    Contact Centre Representative

    5 days ago

    CIBC Vancouver, BC, Canada

    We're building a relationship-oriented bank for the modern world. You'll be joining CIBC's Client Account Management Department as a Credit Counsellor,and makinga real difference for our clients.Details on your work arrangement (proportion of on-site and remote work) will be disc ...

  • Structures Stross Inc.

    Call Centre Representative

    19 hours ago

    Structures Stross Inc. Surrey, Canada

    STROSS STRUCTURES offers above-average salaries, come meet us We are experiencing exceptional growth so we are looking for people with potential to join our team. We recognize the value of talent and we value it highly. · **Responsibilities** · - Provide excellent customer servic ...

  • AccuSource Communications LP

    Call Centre Representative

    19 hours ago

    AccuSource Communications LP Surrey, Canada

    **We currently have one (1) position available for a Seasonal Call Centre Operators to join our AccuSource Team (a division of Mainroad) Call Centre Operators are the pulse of Mainroad. They are the first point of contact for our clients and general the public.** · **About AccuSo ...