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Customer Experience Associate
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Customer Experience Associate
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Head of Total Rewards - Edmonton, AB, Canada - Lloyd Sadd
Description
THE ROLE The Group Benefits Manager is a technical insurance expert responsible for providing leadership and coaching to the service and technical teams.
In Group Benefits, we are trusted advisors who mitigate risk. Most importantly, you will lead by example, live our values, and drive business relationships for the company by providing exceptional customer service and technical mentorship;A key emphasis on building rapport and relationships through internal mentorship and external client relations;
Overseeing and mentoring client executives, specialists and analysts including fostering their career development and technical growth;
Determine customer needs, respond to complaints and inquiries, support the team with client escalations;
Provide overall support and guidance to the service team as well as act as the lead point of contact for any technical assistance required;
Work alongside the Leadership team to develop and improve on current review process to provide appropriate direction, coaching and counselling in the areas of growth;
Under the direction and assistance of the Leadership team to ensure that training and/or performance concerns are identified and that appropriate plans are in place and monitored on a regular basis;
Actively participate in appropriate community and/or business/social functions;
Support and/or lead company initiatives and projects;
academic background consisting of post secondary education, certificates, industry programs, such as CEBS or working towards;
License obtained;
in analysis, problem solving, critical thinking, decision making, teamwork, communication, innovation, and adaptability;
with EPIC or other CRM platforms considered an asset;
skills in Microsoft Office Suite.
Lloyd Sadd is actively committed to supporting diversity, equity, and inclusion.
We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.
Head of Total Rewards professionals in Edmonton
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Danny Mikitka
Strategic human resources in labour relations