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TECHNICAL SUPPORT REPRESENTATIVE - Victoria, BC, Canada - Acturis Ltd
Description
Acturis is a leading Software-as-a-Service provider for general insurance.To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over $17bn worth of transactions every year.
By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today.
In 2019 we launched our system in Canada with exciting opportunities for growth in a new marketplace and our office is based in Victoria, BC.
Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partnersBe supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
Receive written constructive performance feedback and encouragement every quarter so that you know how to improve – you have no idea how unusual this is
Be given real responsibility for your own projects as soon as you are ready
Central location 15-minute walk from downtown Victoria with office patio and quick access to fitness facilities to take care of physical health
~ Receive a competitive salary and annual performance-based reviews
~20 paid holiday days each year (this is in addition to BC's standard paid stats)
~Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority
~ Hybrid work schedule:
work from home up to 3 days per week. During probation this will be full time in our Victoria Office.
As an Enterprise IT Technician you will be part of a world-class international team from a wide variety of backgrounds.
As the first line of support for internal technical issues, you will be working in a fast paced and highly varied environment with supportive colleagues.
You will receive structured targets, regular feedback and an annual performance review.As an Enterprise IT Technician, you can expect to be responsible for:
Logging and managing support calls using the Company's Help Desk software
Building and maintaining a number of laptops using technologies such as MDT
Following documented IT procedures to perform tasks such as:
Ensuring automation has run correctly
Unlocking accounts and rebuilding laptops
Maintaining, servicing and supporting office IT infrastructure such as conference equipment, hot-desking equipment and printers
Performing manual tasks such as moving IT equipment to new desks, cable management and wrapping
Supporting enterprise projects and initiatives from UK based leadership team
Maintaining and monitoring local enterprise equipment inventory levels
Training
Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:
New joiners receive concentrated initial training and close mentoring
Colleagues are encouraged to complete industry standard training in relevant topics
More senior colleagues can choose courses with time set aside and the course paid for
The Acturis management team run training sessions to pass on experience and best practice
Some post-secondary education in network or computer technology an asset
General understanding of Microsoft tools and Operating System
Acturis believes diversity drives innovation. We know that diversity also feeds success, so we are proud to be an equal opportunity employer.
