- Develop and oversee an operational reporting/analysis framework for internal and external stakeholders.
- Tackle production challenges by collaborating with IT, Call Centre, and other necessary SCI business units.
- Deliver continuous training and internal communication assistance on various Connected Business topics to internal departments (Customer Care, Academy, PR, etc.).
- Establish and maintain policies and procedures documentation for SCI stakeholders on all Connected Business subjects.
- Strategize and monitor the operating budget for the department.
- Offer User Acceptance Testing (UAT) support as required.
- Desired Skills / Attributes:
- Outstanding communication skills (verbal and written) with the ability to foster relationships across business units and facilitate consensus-building.
- Proficiency in Power BI and Excel.
- Keen attention to detail with an emphasis on quality.
- Aptitude for generating reports with in-depth analysis and research for diverse audiences.
- Qualifications:
- University Degree (Business or IT preferred).
- 5-10 years' experience in automotive, telecommunications, or engineering settings.
- PMP designation considered an advantage.
- Extensive familiarity with infotainment, IT, and telematics systems.
- Knowledge of automotive technology/diagnostic skills seen as beneficial.
- Industry expertise in automotive, technology, or communications.
- Proficiency in advanced PC skills (Microsoft applications including Excel, Word, MS Project, Visio, PowerPoint).
- Valid driver's license (proficiency in operating a manual transmission vehicle highly advantageous).
- Bilingualism (French and English) would be beneficial.
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