- Work with internal departments to lead Telematics related initiatives, focusing on eachdepartments' required interaction and involvement.
- Provide operational leadership to SCI business units.
- Build and manage operational reporting/analysis framework for internal and externalstakeholders.
- Create report card for all Dealers focusing on both trial and paid subscriptions.
- Troubleshoot production issues by coordinating with IT, Call Centre, and SCI othernecessary business units.
- Build and present customer and internal communications (i.e. bulletins, dealercommunication, utilization reports).
- Provide ongoing training, and internal communication support, on a variety of ConnectedBusiness topics to internal departments (Customer Care, Academy, PR, etc.).
- Create and manage policies and procedures documentation for SCI stakeholders on allConnected Business topics.
- Work collaboratively with other department members to provide service and processimprovement on existing platforms.
- Plan and manage the operational budget for the department.
- User Acceptance Testing (UAT) support as needed.
- Excellent communication skills (both verbal and written) with ability to build relationshipsacross business units and facilitate consensus building.
- Strong analytical and problem-solving skills.
- Strong Power BI and Excel skills.
- High attention to detail with focus on quality.
- Ability to rally others for a quick resolution to issues that come up.
- Ability to detect issues early.
- Ability to create reports with detailed analysis and research for multiple audiences.
- University Degree (Business or IT preferred).
- 5-10 years' experience within an automotive, telecommunications, or engineeringenvironment.
- PMP designation an asset.
- Technology savvy with operational experience.
- Extensive knowledge of infotainment, IT, and telematics systems.
- Knowledge of automotive technology / diagnostic skills an asset.
- Industry knowledge in automotive, technology, or communications.
- Advanced PC skills (Microsoft applications including Excel, Word, MS Project, Visio,PowerPoint).
- Valid driver's license (with ability to operate a manual transmission car a significant asset).
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IT Production Operations Manager - Canada - Open Systems Technologies
Description
OST is looking for a Production Operations Manager for a Perm Hybrid role in Mississauga. Please let me know if you would be interested in this below role . If you are, please apply with a copy of your updated resume and contact details.Primary Job Responsibilities:
Required Skills / Attributes:
Qualifications:
Additional Requirement:
Required to work in and around vehicles for testing.
Required to work in the vehicle garage as well as at a deskInternational travel may be required.
Ability to work in a fast-paced environment.
