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    Technical Help Desk Specialist - Vancouver, BC, Canada - Micromine

    Micromine
    Micromine Vancouver, BC, Canada

    2 weeks ago

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    Description
    Technical Specialist (Micromine Pitram)
    Founded over 36 years ago, Micromine is a leading provider of next-generation technology for the mineral resources industry.

    With 22 offices globally, we are one of the world's premier mining software companies, with our solutions used in more than 90 countries, including over 50 mine sites and 3,000 projects.

    A salary range of $70,000 to $80,000 CAD depending on candidate experience
    ~ Medical benefits, including allowances for family and wellness expenses
    ~A team-first culture and the chance to work within the mining technology sector

    As the Technical Specialist, based out of our Vancouver office, you will play a key support role for customers of our fleet management and mine production system, Micromine Pitram.

    Reporting to the Head of Business Unit, Micromine Pitram, your key responsibilities will include:

    Assisting with Micromine Pitram implementations across the Americas, as well as globally when required.
    Providing telephone, email, and face-to-face support for licence holders.
    Conducting training with clients and in-house staff (in-person and online).
    BETA testing new versions and products to check improved functionality.
    Supporting the Sales team during technical demonstrations, trade shows, and other events.
    You will have proven experience within help desk, technical support or technical training positions.
    A tertiary qualification in either Information Technology, Mechatronics, Mining Engineering, Geology, or a related discipline
    You have a working knowledge of networking and database technologies (e.g. SQL, Oracle).
    You have strong customer relationship building skills and experience
    The ability to travel, nationally or internationally, to manage Micromine Pitram implementations (estimated 20-25% of the year)
    Whilst not essential, previous exposure to the Mining sector would be useful
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