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    IT Specialist/ Client Service Desk Specialist/ Helpdesk Specialist - Vancouver, BC, Canada - Cassels Brock & Blackwell LLP

    Cassels Brock & Blackwell LLP
    Cassels Brock & Blackwell LLP Vancouver, BC, Canada

    3 weeks ago

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    Description

    About Us:

    Cassels Brock & Blackwell LLP is a leading national law firm focused on serving the transaction, advocacy and advisory needs of Canada's most dynamic business sectors.

    We have one of the largest business law practices in the country, serving multinational, national and mid-market clients from our offices in Toronto, Vancouver and Calgary.

    We encourage a corporate culture that respects and celebrates the dignity, value and diversity of all.

    Our Vancouver office is currently recruiting for an IT Service Desk Specialist in our Information Technology Department, reporting to our Manager, IT Services.

    This role requires a candidate who will be responsible for supporting the firm's lawyers and legal support employees in using the firm's technology and applications.

    Investigate and resolve incidents and requests reported by users via telephone, email, and walk-ins.
    Support and resolve issues with the MS Office suite of applications, including MS Word, Outlook, and add-ins.
    Record, update and resolve incidents and request tickets in Service Now.
    Work with vendors in resolving hardware/software issues.
    Promptly address the technical needs of the end-users.
    Assist with web meetings such as Teams, Zoom, and other platforms. Configure and support the firm's laptops, mobile devices and other peripherals.
    Maintain the hardware inventory.
    Participating in IT projects, initiatives and testing as assigned.
    Participating in testing various IT systems during network maintenance after hours and/or over the weekends.

    Be on an on-call rotation to support lawyers and legal support employees during the on-call hours in the evening and on the weekends.

    3 years or more experience supporting users and applications.
    ~ College Diploma in IT discipline and related work experience.
    ~ Extensive experience with and knowledge of Microsoft Windows, Microsoft Office Suite and Document Management Systems.
    ~ Experience with various legal applications would be an asset.
    ~ Experience with remote access technology, including VPN and Citrix XenApp.
    ~ Experience with Active Directory and Microsoft Exchange administration.
    ~ Experience with troubleshooting and resolving hardware/software issues, including network printers.
    ~ Ability to create technical documentation for users and IT.
    ~ Excellent interpersonal and relationship-building skills needed to form and maintain effective working relationships with people at all levels within the firm.
    ~ Excellent customer service skills to understand the users' requirements and needs utilizing oral and written communication skills and practical listening skills.


    Employment Type:
    Permanent, Full-Time

    Competitive compensation + Extended Health & Dental Care.
    Education/tuition allowance to support your growth.
    A culture that champions Diversity and Inclusion.
    Well-stocked kitchen with healthy snacks, coffee, and more.
    A business casual dress code (client/day specific).
    Cassels is an equal opportunity employer with a strong commitment to diversity, inclusion, equity and an accessible environment.

    We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

    All qualified candidates are encouraged to apply, and we will provide appropriate accommodation for candidates with disabilities or accessibility needs throughout the recruitment process, upon request.

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