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    user support technician - Hamilton, Canada - Eisa Trading Inc.

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    Description
    • Education:
    • Expérience:
    • Education

    • College/CEGEP
    • Work setting

    • Private company, corporation or industry
    • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Supervision

    • 5-10 people
    • Transportation/travel information

    • Public transportation is available
    • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Tight deadlines
    • Attention to detail
    • Own tools/equipment

    • Cellular phone
    • Personal suitability

    • Accurate
    • Client focus
    • Efficient interpersonal skills
    • Initiative
    • Judgement
    • Organized
    • Team player
    • Ability to multitask
    • Time management
    • Experience

    • 3 years to less than 5 years
    • Other benefits

    • Parking available
    • Durée de l'emploi: Permanent
    • Langue de travail: Anglais
    • Heures de travail: 37.5 hours per week


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