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    Service Leader - Abbotsford, Canada - Townhall

    Townhall
    Townhall Abbotsford, Canada

    5 days ago

    Default job background
    Full time
    Description

    COMPANY PROFILE:

    The Joseph Richard Group is a collection of unique hospitality ventures owned by André "Joseph" Bourque and Ryan "Richard" Moreno. Our team operates 25 establishments together, constantly fine-tuning our concepts according to the needs of our guests. What sets us apart is our dedication to the Guest Experience; an unwavering commitment to exceptional service, top quality offerings, and a team of like-minded people.

    OUR MISSION:

    This is your moment.

    Duties:

    • Manage daily or nightly operations and ensure all service standards and guest requests are met
    • Keep General Manager promptly and fully informed of all issues and take prompt corrective or suggest alternative course of action where necessary
    • Complete job responsibilities and performance objectives in a timely and effective manner and in accordance with JRG policies and procedures
    • Attends weekly Service Leader meetings
    • Maintains favorable working relationship with all company employees to foster and promote a cooperative and harmonious working environment which will be conducive to maximize employee morale, productivity and efficiency/effectiveness
    • Provide a favorable image of The Joseph Richard culture and uphold high industry standards
    • Oversee and manage all areas of the restaurant and make decisions reflected in the importance to guest service
    • Hold all employees accountable for service standards, performance and appearance
    • Ensure guest satisfaction in all areas of food, service and environment
    • Communicate with the team through daily log outs and updates
    • Develop and maintain relationships to ensure guests remain loyal and return
    • Report and record all repair and maintenance issues in a timely manner
    • Ensure financial and payroll related administrative duties are completed accurately on time and in accordance with company policies and procedures
    • Maximize bar profitability by ensuring correct pouring and recipes are followed
    • Understand scheduling based on budget and sales forecast and staffing and maintaining shifts accordingly

    Working Conditions:

    • Hours and shifts may vary. Includes working evenings, weekends and holidays.

    Wage negotiable, based on experience

    Minimum of 1 year experience as a Food & Beverage Server and/or Bartender * Joseph Richard Group Food & Beverage testing * Serving It Right * First Aid Level 1 is an asset, but not required * Positive, can-do attitude * Ability to multi-task * Strong communication skills * Organizational skills
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