Technical Service Advisor - Ontario, Canada - HF Sinclair

Description

Basic Function

Petro-Canada Lubricants Inc. (PCLI), an HF Sinclair company is seeking a full-time Technical Services Advisor. Reporting to the District Sales Manager, the Advisor (or Sr Advisor) will work directly with Sales and other Tech Services members, Research and Development, Marketing, and Global Supply Chain departments to provide equipment technical expertise, product application knowledge, and data management in order to support the Lubricants Sales organization in gaining, developing and maintaining business and customer relationships.

Job Duties

• Support the Petro-Canada Canada Sales team, their distributors and customers
• Investigate and resolve product application problems by conducting root cause analysis while working with Research & Development (R&D), Manufacturing, Production and Quality Assurance personnel in resolving perceived product quality issues
• Conduct plant lubrication surveys, complete using electronic and documented reports
• Co-ordinate/lead and support customer acceptance tests and R&D/marketing product development field trials to input into the development, manufacturing and launching of products
• Represent Petro-Canada Lubricants as the technical and business subject matter expert for all segment product applications to support sales to grow existing and obtain new business in various segments while developing strong relationships
• Develop, modify and present technical presentations and organize and participate in training seminars to customers, distributors, and Petro-Canada staff
• Provide industry specific field knowledge to the Sales, R&D, and Marketing departments regarding product performance, customer needs, and industry trends
• Work with approved contract labs and our R&D lab to develop and support oil analysis programs
• Support original equipment manufacturer (OEM) product approvals and input to the lead technical services advisor for updating of the OEM approvals and specifications databases, completing lubricants cross-referencing and providing updates of the cross-reference database
• Provide back-up technical support to other technical services advisors in other geographies and segments as required
• Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion

Experience

• A minimum of 3 years of experience in a petroleum, base oils/lubricants and heavy equipment related field, along with experience in working with lubricants development, testing protocols, equipment application and performance, as well as equipment reliability
• A broad understanding and experience in the Lubrication field as it relates to our key segments of Distributors, Mining, Forestry, Construction and Fleet
• Past technical servicers experience is a strong preference

Education Level

• A minimum of Technical Diploma in Engineering (mechanical or chemical preferred) or, a combination of education and relevant work experience will also be considered
• Bachelor's degree in Engineering or Science is preferred
• Certified Lubrication Specialist (CLS) per Society of Tribologists and Lubrication Engineers (STLE) exam or commitment to achieving CLS Status within a given time is also preferred

Required Skills

• An exceptional Safety Mindset and ability to work safely at all times when unsupervised
• Excellent knowledge of lubricants development, testing protocols, equipment application and performance, and equipment reliability
• Strong knowledge of commercial and industrial lubricants and their applications for rotating equipment in a wide range of industries, including forestry food, general manufacturing, fleet and construction, steel, power generation, mining, etc.
• Knowledge of base oil refining technologies and chemical industry processes and the chemical effects imparted on base oils and lubricants by those technologies
• Working knowledge and participation in audits of ISO/TS quality and environmental systems and OEM registrations, warehouse, blending, and distribution protocols
• Advanced computer literacy in Microsoft Office suite and database management
• Ability to lead customer acceptance trials as well as comprehensive investigations and root cause analysis to resolve perceived product quality issues
• Strong interpersonal skills coupled with excellent written communication and oral presentation skills for audiences of varying sizes, backgrounds, and levels of expertise
• Demonstrate proactive continuous improvement and initiative to build best in class processes with excellent organizational and time management skills
• Demonstrated ability to work collaboratively within cross-functional teams as well as working independently with minimal supervision
• Strong Business Acumen
• Experience using SAP and Salesforce is an asset

Work Conditions

• Home office based in Western Canada
• Must reside within 50 miles of a large or medium hub commercial service airport, due to customer locations
• Approximate 50-75% travel within the assigned territory and potential international to meet business requirements
• Must have no restrictions on traveling within North America or internationally
• Fleet Vehicle Reimbursement program provided
• Must have valid driver's license

Physical Requirements

• Standing, walking, sitting, twisting, stooping, crouching, kneeling, talking or hearing, making precise hand and finger movements, reaching or grasping.
• Lifting and/or carrying up to 25lbs, pushing and/or pulling up to 25lbs, and climbing up to 3ft
• Driving extended distances in all weather conditions

Our One HF Sinclair Culture:

At HF Sinclair, we are united through our One HF Sinclair Culture, which is underpinned by our five core values of Safety, Integrity, Teamwork, Ownership and Inclusion. Developed to empower our people, our five core cultural values are at the heart of everything we do and extend to how we engage our stakeholders. These values influence our decisions, shape our behaviors and keep us connected across the entire organization.

We maintain a true Safety culture for our employees, communities, environments and customers. Our goal is to make sure everyone returns home safely each day. We have a long-standing commitment to Integrity and ethical behavior and do what is right for our employees, investors, communities and the environment. We encourage employees to Step Up and Stand Out by championing a culture of Teamwork and Ownership. We foster a culture of Inclusion by encouraging diversity of experiences, viewpoints and backgrounds. What makes each of us different, together makes us stronger.

About HF Sinclair Corporation

HF Sinclair Corporation, headquartered in Dallas, Texas, is an independent energy company that produces and markets high-value light products such as gasoline, diesel fuel, jet fuel, renewable diesel and other specialty products. HF Sinclair owns and operates refineries located in Kansas, Oklahoma, New Mexico, Wyoming, Washington and Utah and markets its refined products principally in the Southwest U.S., the Rocky Mountains extending into the Pacific Northwest and in other neighboring Plains states. HF Sinclair supplies high-quality fuels to more than 1,500 branded stations and licenses the use of the Sinclair brand at more than 300 additional locations throughout the country. In addition, subsidiaries of HF Sinclair produce and market base oils and other specialized lubricants in the U.S., Canada and the Netherlands, and export products to more than 80 countries. Through its subsidiaries, HF Sinclair produces renewable diesel at two of its facilities in Wyoming and also at its facility in Artesia, New Mexico. HF Sinclair provides petroleum product and crude oil transportation, terminalling, storage and throughput services to its refineries and the petroleum industry.

Equal Opportunity Employer

HF Sinclair Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other prohibited ground of discrimination.