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    Application Specialist - Toronto, Canada - Scotiabank

    Scotiabank
    Scotiabank Toronto, Canada

    2 weeks ago

    Scotiabank background
    Description

    We are the Service Management Technology (SMT) team under Global Engineering Operations & functions (GEOF). We utilize the ServiceNow tool to provide the enterprise asset management and configuration management database, along with the enterprise ticketing system for incident/problem/change and service requests. We also have custom applications for teams where the standard IT Service Management (ITSM) modules may not make the perfect fit.

    Reporting to the CMDB and Discovery Lab Lead of Service Management Technology, the candidate will be responsible for development, maintenance, and support of the enterprise ServiceNow application in a fast-paced environment. The primary focus will be on the ServiceNow Discovery and the configuration management database (CMDB), as part of a small, empowered team focused on those modules of the ServiceNow platform.

    Is this role right for you? In this role you will:

  • Develop and implement solutions based on business/project/systems requirements.
  • Participate in solution design discussions with peers and internal customers.
  • Work in conjunction with the technical lead and architects, be the subject matter expert of ServiceNow Discovery and CMDB in Servicenow.
  • Manage ServiceNow Discovery and CMDB deployment and development in ServiceNow.
  • Assist as third level support for the ServiceNow Discovery and CMDB implementation.
  • May require overtime and on-call support occasionally.

    • Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

  • 3-5 years of System Administration or development experience with ServiceNow
  • Certified ServiceNow System Administrator certification or training
  • Completed ServiceNow Discovery Fundamentals or Certified Implementation specialist in ServiceNow Discovery
  • ITIL Foundation certification or Training
  • University and/or College in Computer Science or related disciplines.
  • Experience with System Development Life Cycle and Test methodology.
  • Ability to do research and development of new ways to leverage the ServiceNow Platform.
  • Experience with integrations (Service Graph Connectors, Integration Hub, REST, JDBC, Password Vaults)
  • Strong analytical skills to review Discovery patterns and payloads; manage subnets, monitor discovery schedules, maintain discovery schedules and dates.
  • Strong understanding of networking and infrastructure.
  • Multilingual (English/French/Spanish) is a plus.

    • What's in it for you?

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
  • Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more

    • Working location condition: Hybrid

    #LI-Hybrid

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