Customer Service Agent - Montreal, Canada - Novolex

Novolex Montreal, Canada

2 weeks ago

Full time

Description

Why Choose Us?

Novolex is a leader in packaging innovation, choice and sustainability. We manufacture products in paper, plastic and sustainable materials for the food, retail, health and industrial markets.

Novolex's De Luxe Packaging brand, has over 70 years of experience. Our mission is to provide our current customer base and future customers a diverse range of paper and non-paper product lines and capabilities. De Luxe's products currently have a strong foothold in foodservice, dairy, confectionery, industrial and medical packaging. Our advanced paper conversion capability includes waxing, foil, lamination, pinch bottom bags and industrial packaging. Additionally our non-paper manufacturing and converting capabilities include multi-layer laminations; composite coating; lamination; and unsupported aluminum foil processing and other capabilities.

Our Sustainability Commitment

The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.

How You'll Perform the Role

The Customer Service is the conduit of information from the customer to the production floor to shipping. The position's function is to ensure this information is communicated accurately and timely to meet the needs of the customer.

Responsible for order management process for assigned customer accounts, including proactively solving issues, and clear/routine customer correspondence via email and/or phone.
Understand and execute all steps of order fulfillment process, as well as understand various product lines and types of customers.
Answer emails and phone calls regarding job status, pricing and questions on orders, researching answers when needed.
Partner with internal teams, including: Sales, Inventory Management, Accounting, Graphics, Shipping, Quality, and other Manufacturing personnel.
Maintain customer files, as well as relevant forms, reports, and forecasts as required.

What We Need From You

Bilingual in French and English is a must
Prior successful customer service experience in multi-process manufacturing environment preferred.
Strong written and verbal communication skills; strong interpersonal skills.
Proficiency with MS Office, and ability to learn other tools as needed.
Ability to work independently and manage multiple priorities and re-connecting with other team members when appropriate.
Works in a systematic, methodical and orderly way and can adapt to changing circumstances.
Good basic understanding of direct manufacturing processes
Ability to multi-task and manage multiple customers with many details.
Proficient with ERP systems - BAAN is an asset

What You'll Get From Us

Benefits

With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance (including Telehealth options) as well as a variety of other well-being resources focused on mental, physical and financial health. Specific benefits and well-being programs may vary depending on where you work.

Community Engagement

At Novolex, giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.

Training and Development

We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through Novolex University. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program, and a Learning Management System that supports and enhances employee skills at all levels of the organization.