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    Quality Customer Service Representative - Richmond Hill, ON, Canada - Prollenium Medical Technologies Inc.

    Prollenium Medical Technologies Inc.
    Prollenium Medical Technologies Inc. Richmond Hill, ON, Canada

    1 week ago

    Default job background
    Full time
    Description
    Prollenium Medical Technologies Inc. is a fast-growing Canadian developer, manufacturer and international distributor of premium HA dermal filler.

    Prollenium is able to ensure a continual flow of creation, unique ideas, and a steady pipeline of new and exciting products that provide safe and effective results.

    US FDA, Health Canada, and CE approvals, over 4 million syringes in the Revanesse product line have been sold to 80+ countries world-wide.

    Join our dedication to innovation.

    Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. Review account status prior to placing order (past due)
    Assist customers with complaints or inquiries related to product, services, or purchases, direct questions to other members as required
    Record and report adverse events to Quality Assurance department
    When setting up new account, verify medical license as required by state/province and confirm status
    Take payment information and other pertinent information such as addresses and phone numbers
    Manage sales rep car stock orders, review for any violations to policy for order quantities
    Follow up with shipping for orders released and not processed
    Add customer records to system and verify medical license and all pertinent information required for reporting

    Technical Knowledge/Experience
    ~ 1 year experience in customer service in an office environment
    ~ Excellent computer skills in Microsoft suite (Excel, Word, PowerPoint) and competence with inventory control software
    ~ Must be comfortable communicating with physicians over the phone
    ~ Ability to liaise with the Sales, Shipping, QA and QC Departments
    ~ Willingness to learn about gel fillers and cosmetic product lines

    Writing clearly, succinctly and understandably

    Organization and Planning:
    Note: This is a 9-month contract position based out at our Richmond Hill office.
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