- Use your skillsets to troubleshoot Client Issues in a timely manner
- Listen and serve as primary Support liaison between Clients and Jonas
- Keep Clients informed of progression with issues and provide follow up as necessary through written or verbal communications.
- Collaborate with other departments or offices as necessary to expedite resolutions
- Promote and maintain a high quality, professional, service-oriented company image among clients
- Assist with testing of the Club product
- Experience in accounting based applications preferably in the Private or Public Golf Club Industries, Hotel or other related Hospitality Industries
- Requires 2 - 3 years of customer service
- Customer service experience preferably in the software industry
- Must be able to multi-task in a fast-paced environment and set priorities within time constraints
- Courteous and professional phone manner, demeanor and attitude are essential
- Proven ability to meet deadlines
- Excellent organizational, time management, punctuality and customer service skills
- Must be able to work independently as well as coordinate efforts with other team members
- Detail oriented with an ability to prioritize task
- Good team player, yet willing to take personal responsibility for resolution of issues
- Strong PC and system navigation skills, specifically in a Windows-based environment
- Excellent, effective and clear verbal and written communication skills and interpersonal skills required
- Must be willing to work shift that could start anywhere from 8 AM EST up until 8 PM EST
- High School Diploma/Some college preferred/college degree
- Accounting Degree and/or experience is an asset
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Support Analyst
Found in: beBee Professionals CA - 1 day ago
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Job Offer: Support Analyst · beBee Professionals is looking for a Support Analyst to join our team in Toronto. The successful candidate will be responsible for providing technical support to our customers and internal teams. · Requirements: · • Bachelor's degree in Computer Scien ...
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Found in: beBee Professionals CA - 1 day ago
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Found in: beBee Professionals CA - 1 day ago
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Found in: beBee Professionals CA - 1 day ago
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Found in: beBee Professionals CA - 1 day ago
BeBee Professionals is looking for a Support Analyst to join our team in Mississauga. The successful candidate will be responsible for providing technical support to our customers and internal teams. · The ideal candidate should have a Bachelor's degree in Computer Science or a r ...
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IT Support Analyst
Found in: Talent CA C2 - 4 days ago
Citron Hygiene Markham, CanadaIT Support Analyst · Markham, ON, Canada Req #10466 Wednesday, April 24, 2024 Great companies start with great people Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hyg ...
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Found in: beBee Professionals CA - 1 day ago
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Found in: Appcast CA C2 A - 4 days ago
Kelly Services (Canada), Ltd. Markham, CanadaKelly's customer, a leading provider of comprehensive, innovative and integrated payments solutions and services has a temp to permanent opportunity for Bilingual (French/English)Support Analyst who will interact with clients, employees, and third-party vendors to resolve issues ...
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Found in: Jooble CA O C2 - 5 days ago
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Found in: beBee Professionals CA - 1 day ago
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Found in: beBee Professionals CA - 1 day ago
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Found in: Talent CA 2A C2 - 4 days ago
Kelly Services (Canada), Ltd. Markham, CanadaKelly's customer, a leading provider of comprehensive, innovative and integrated payments solutions and services has a temp to permanent opportunity for Bilingual (French/English)Support Analyst who will interact with clients, employees, and third-party vendors to resolve issues ...
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Found in: Talent CA C2 - 2 weeks ago
Source Code Markham, Canada Full timeERP Support Analyst · Permanent, Fulltime · Markham ON Canada · Job Description: · We are looking for a QAD ERP Support Analyst to join our IT team and provide technical and functional support for our QAD ERP system and related applications. You will be responsible for analyzing ...
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Found in: beBee Professionals CA - 1 day ago
BeBee Professionals is looking for a Technical Support Analyst to join our team in Mississauga. · The Technical Support Analyst will be responsible for providing technical assistance to customers and internal staff. This includes troubleshooting hardware and software issues, resp ...
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Technical Support Analyst
Found in: beBee Professionals CA - 1 day ago
BeBee Professionals is looking for a Technical Support Analyst to join our team in Mississauga. · The Technical Support Analyst will be responsible for providing technical assistance to customers and internal staff. This includes troubleshooting hardware and software issues, resp ...
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Customer Support Analyst
Found in: Talent CA C2 - 4 days ago
Jonas Software UK Markham, Canada Full timeDescription · : Customer Support Analyst-Web · Jonas Software – Club House Online Division · We are seeking a dedicatedprofessionalCustomerSupportWebAnalystto join our team on a full time basis with a strong customer focus and a background in web-based products and service ...
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Found in: Talent CA C2 - 4 days ago
Enercare Markham, Canada Full time, RegularReports to: Senior Manager, Digital Customer ExperienceDepartment: Customer ExperienceLocation: Hybrid - Markham - candidate MUST reside in OntarioAccountabilities: · Manage the CXSS team's support queue, reviewing and resolving issues directly when possible or escalating to the appropriate teams for further investigation. · Actively track customer feedback submissions. Identify and flag issues related to the customer port ...
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IT Support Analyst
Found in: Appcast CA C2 A - 4 days ago
4FMV Inc Greater Toronto Area, CanadaOur client is looking for an IT Support Analyst for an 8 month contract. You will evaluate, deploy and maintain the tools in the Software Development Lifecycle. · This is a very unique position with a company that provides great opportunity for career growth. You will work with S ...
Customer Support Analyst - Markham, Canada - Jonas Software UK
Description
Description
:Customer Support Analyst
Jonas Software – Club Division
We are seeking a dedicated professional Customer Support Analyst to join our team on a full time basis with a strong customer focus. The successful candidate will be an integral part of the Support Team in a high growth organization and will be responsible for participating in the day-to-day processes of the team, including but not limited to queue management, queue call coverage, responding to email, and assisting with the growth and management of the company's reference account base.
The position is ideal for those who are self-motivated, patient, dependable individuals who like to help others solve their problems. We offer excellent career growth opportunities, benefits package, and a great business casual working environment.
JOB RESPONSIBILITIES:
JOB QUALIFICATIONS:
Business Unit:
Scheduled Weekly Hours:
37.5Number of Openings Available:
0Worker Type:
RegularMore About Jonas Software:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.
Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.
Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.
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