Jobs
>
Vancouver

    Specialist, Automotive Technical Training - British Columbia, Canada - Mitsubishi Motor Sales of Canada, Inc.

    Mitsubishi Motor Sales of Canada, Inc.
    Mitsubishi Motor Sales of Canada, Inc. British Columbia, Canada

    3 days ago

    Default job background
    Description

    Mitsubishi Motor Sales of Canada, Inc. is an equal opportunity employer fostering an inclusive, accessible environment. We are committed to building an environment where all employees and customers feel valued, respected, and supported. Mitsubishi Motor Sales of Canada, Inc. will support applicants requiring accommodation during the recruitment process.

    All employees are required to espouse MMSCAN's company values, MMC WAY, and conduct themselves accordingly:

    1. Think of Our Customers First; Strengthen Trust
    2. Enrich Society
    3. Welcome All Facts; Share Difficult News First
    4. Conduct and Challenge Yourself Professionally
    5. and Respect All; Work as Part of a Broader Team

    PURPOSE

    The Specialist, Technical Training and Support, provides technical assistance to dealership technicians and MMSCAN field staff to repair customer vehicles, identify and investigate emerging issues and provide preliminary with the primary objective of improving responsiveness to the customer and vehicle quality. Improve dealership service technician vehicle repair skills and "Work Done Right the First Time" job performance through the effective delivery and facilitation of high-level technical support and the effective delivery and facilitation of automotive service technical training courses.

    In the spirit of enhancing the service provided to MMSCANs Western dealers, this position will be based in BC. They will participate in Team meetings at the company's head office located in Mississauga – Ontario from time to time in accordance with the organizations and department's needs. They will also be required to travel across Canada to provide training to dealers after a suitable onboarding process. The manager will be responsible to schedule the meetings in advance and provide proper notice to the employee.

    This position reports to the Senior Manager, Service Operations

    RESPONSIBILITIES:

    • Facilitate the effective delivery of technical support to Mitsubishi Motors dealership technicians to improve vehicle repair skills and "Work Done Right the First Time" job performance.
    • Answer centralized Vehicle Techline cases and provide assistance to dealership and field staff to facilitate/assist in vehicle repairs.
    • Track and follow-up on all Techline cases to ensure complete and competent repair and to understand and bring to closure issues that remain open.
    • Provide accurate and timely feedback to AFM's on dealer and field issues that need to be addressed in order to improve dealership ability to fix vehicles right the first time.
    • Investigate emerging issues. Provide preliminary analysis MMC Tech Support group.
    • Prepare detailed written reports (PQR) and parts return to MMC suppliers.
    • Travel as necessary to investigate field product complaints and investigate emerging issues.
    • Provide technical review expertise in the development of technical service bulletins, newsletters, special tools, and service equipment as requested.
    • product quality conditions and improvement initiatives.
    • the continuous improvement of automotive technical and facilitation skills to ensure the quality and effectiveness of all technical support operations meets or exceeds MMSCAN standards.
    • Facilitate the effective delivery of service technical training courses to Mitsubishi Motors dealership technicians to improve vehicle repair skills and "Work Done Right the First Time" job performance.
    • Provide field feedback information and subject matter expertise assistance in the development of technical training curriculum, training pilot, and train-the-trainer sessions.
    • Assist in the development of the Service Technical Training courses to ensure appropriateness to Canadian requirements and laws.
    • Assist with the preparation of the training facility, vehicles, and tools/equipment as required prior to course delivery and return the environment to its appropriate state once the training is completed. Also, administer the course support logistics of conducting training in the mobile/field environment.
    • Administer class participant enrollment processes and course completion records.
    • Travel to training schools across Canada to conduct technician training as required.
    • Practice the continuous improvement of automotive technical and facilitation skills to ensure the delivery quality and effectiveness of all training courses meets or exceeds MMSCAN standards.
    • Provide special project assistance as requested by management.
    • Other duties as assigned or required.

    REQUIREMENTS:

    • 2 or more years wholesale/retail experience in the automotive or related industry.
    • 2 or more years prior call center/customer service experience.
    • High school diploma, GED, or equivalent certificate.
    • 6 - 8 years hands-on automotive technical experience, including positions such as service technician, service manager, training instructor, and/or instructional designer.
    • Class A Inter-Provincial Technician's license (ASE certification in general automotive repair (Tests A1-A8 and L1) considered an asset).
    • BA/BS degree in vocational/secondary education or equivalent combination of education and experience.
    • Bilingual: English/French is preferred. Other languages an asset.
  • Global Relay

    Documentation & Training Specialist, Technical

    1 week ago

    Global Relay Vancouver, Canada

    **Who we are**: · For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly ...

  • Ballard

    Technical Training Architect

    3 days ago

    Ballard Vancouver, Canada

    Ballard has an exciting and immediate opportunity for a Technical Training Architect to join our Ballard Academy team. The successful candidate should have a tracking record of designing, developing, and delivering technical training content in automotive, transportation, aerospa ...

  • Mitsubishi Motor Sales of Canada, Inc.

    Specialist, Automotive Technical Training

    1 week ago

    Mitsubishi Motor Sales of Canada, Inc. Vancouver, Canada

    Mitsubishi Motor Sales of Canada, Inc. is an equal opportunity employer fostering an inclusive, accessible environment. We are committed to building an environment where all employees and customers feel valued, respected, and supported. Mitsubishi Motor Sales of Canada, Inc. will ...

  • BC Housing

    Technical Training Specialist

    1 week ago

    BC Housing Burnaby, BC, Canada

    TECHNICAL TRAINING SPECIALIST: · ($Reporting to the Manager, Program and Business Operations, the Technical Training Specialist is responsible for assessing IT training requirements for the organization and non-profit partners. He/she/they develops course curriculum and training ...

  • Global Relay

    Documentation & Training Specialist, Technical Customer Support

    3 days ago

    Global Relay Vancouver, Canada Full time

    Who we are: · For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly re ...

  • BC Housing

    Technical Training Specialist

    3 days ago

    BC Housing Burnaby, Canada Full time

    POSITION SUMMARY · Reporting to the Manager, Program and Business Operations, the Technical Training Specialist is responsible for assessing IT training requirements for the organization and non-profit partners.He/she/they develops course curriculum and training materials and de ...

  • PHSA

    Technical Coordinator, Prenatal Screening, Bc

    1 day ago

    PHSA Vancouver, Canada

    **Technical Coordinator, Prenatal Screening, BC Children's and Women's Hospital & Health Centre** · Provincial Laboratory Medicine Services · Vancouver, BC · The Technical Coordinator is responsible to assist in providing technical leadership and expertise in the designated disci ...

  • PHSA

    Technical Coordinator, Vancouver General Hospital

    1 week ago

    PHSA Vancouver, Canada

    **Technical Coordinator, Vancouver General Hospital Labs** · Provincial Laboratory Medicine Services · Vancouver, BC · **What you'll do** · - Act as a technical resource by providing technical guidance to staff within the designated discipline or area of expertise using establish ...

  • NTT DATA

    Desktop Support Lead- Vancouver, Alberta

    1 day ago

    NTT DATA Vancouver, Canada

    **Req ID**:225850 · We are currently seeking a Desktop Support Lead · - Vancouver, Alberta to join our team in Vancouver, Alberta (CA-AB), Canada (CA). · This Desktop Support Lead is the primary technical Subject Matter Expert(SME)for NTTD Campus and Technicians. This Desktop Sup ...

  • Morrison Hershfield

    Technical Development Coordinator

    3 days ago

    Morrison Hershfield Vancouver, Canada

    Morrison Hershfield is a multi-disciplinary consulting engineering and management firm located throughout the US and Canada. We are a dynamic, employee-owned, team-oriented firm with a diverse project list that ensures you will be working on exciting, high-profile and challenging ...

  • WSP

    Technical Editor

    5 days ago

    WSP Vancouver, Canada

    **The Opportunity**: · The **Technical Editor **role is an intermediate level position for technical writing and editing in WSP Earth & Environment - Mining. In this role, the incumbent works under the supervision of the **Senior **Technical Writer and Editor, Team Lead **and men ...

  • PHSA

    Specialist, Business Intelligence

    1 day ago

    PHSA Vancouver, Canada

    **Job Summary**: · In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and sa ...

  • Coast Mountain Bus Company Ltd

    Manager, Maintenance Training and Tech Support

    1 week ago

    Coast Mountain Bus Company Ltd Metro Vancouver Regional District, Canada

    **Marketing Statement**: · As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancou ...

  • Logitech

    B2b Technical Solutions Lead, for Business

    2 days ago

    Logitech Vancouver, Canada

    **The Role**: · The B2B Technical Solutions Lead is responsible for resolving high-complexity enterprise support issues and escalations-finding solutions and workarounds to challenging technical problems, assisting the CX team with testing, reporting, and tracking technical issue ...

  • Granville Island Theatre District Society

    Gitd Venue Technical Coordinator

    6 days ago

    Granville Island Theatre District Society Vancouver, Canada

    Reporting to the Executive Director, and supervised by the Production and Event Services Coordinator, the Venue Technical · Coordinator provides technical services to support all events and activities within the Granville Island Theatre Districts' · stewarded venues: The Waterfro ...

  • ABC Financial Services, Inc.

    Technical Support Specialist

    4 days ago

    ABC Financial Services, Inc. Vancouver, Canada

    Company : Trainerize · It's fun to work in a company where people truly BELIEVE in what they're doing · - We're committed to bringing passion and customer focus to the business._ · **Job Description**: · INTRODUCTION: · We are seeking a talented individual to join our team as a T ...

  • Micromine

    Technical Specialist, Pitram

    1 day ago

    Micromine Vancouver, Canada

    **Work options**: Hybrid · Technical Specialist (Micromine Pitram) · **About Us** · Founded over 36 years ago, Micromine is a leading provider of next-generation technology for the mineral resources industry. With 22 offices globally, we are one of the world's premier mining soft ...

  • Vancouver Shipyards

    Manager, Cad System

    6 days ago

    Vancouver Shipyards Vancouver, Canada

    **Manager, CAD System**: · The Manager, CAD System is responsible to lead the CAD Administration team to for any/all tasks delegated from the initial design to project completion. · The Manager, CAD System will be responsible for the maintenance, implementation, and development o ...

  • Refrigerative Supply Limited

    Vrf & Ductless Technical Support Representative

    6 days ago

    Refrigerative Supply Limited Vancouver, Canada

    **RSL'S story**: · **_ RSL Mission_** · Our purpose is to provide the highest quality HVAC and Refrigeration experience in Canada. · **_ RSL Vision_** · To be the environment that inspires excellence and trust within our community. · **_ RSL Values_** · Gracious, Collaborative, C ...

  • The City of Vancouver

    Manager, Building Review Branch

    1 week ago

    The City of Vancouver Vancouver, Canada

    **Requisition ID**:41007 · **Organization** · Located on the traditional, ancestral and unceded lands of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consi ...