Jobs
>
Vancouver

    Documentation & Training Specialist, Technical Customer Support - Vancouver, Canada - Global Relay

    Global Relay
    Global Relay Vancouver, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    Who we are:

    For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

    Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

    We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

    We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

    Your Role:

    The Documentation and Training Specialist in Technical Customer Support is responsible for assisting Support teams by providing, maintaining, and delivering essential, up-to-date, and accurate training and documentation.

    Your Job:

    Documentation

  • Overhaul and reorganize content, navigation, and access workflows to ensure Support technicians have access to relevant and accurate information, especially when engaged with clients.
  • Work with subject matter experts to ensure reliability and accuracy of Support articles
  • Create and maintain Support articles in accordance to ISO 27001 and industry best procedures
  • Moderate and oversee the creation of Support articles
  • Engage stakeholders in prioritizing content creation and verifying its accuracy
  • Participate in the design, implementation, and management of Support processes.
  • Collaborate with stakeholders to ensure Support readiness with new functionality and other product enhancements

    • Training

  • Create, administer, and deliver consistent, timely, and accurate training
  • Onboard new Support representatives and fortify the knowledge of existing ones
  • Assess and track new hire progress
  • Evaluate and enhance training delivery mechanisms and materials to meet diverse learning styles
  • Devise appropriate learning paths, in concert with Support leadership, to facilitate employee growth and expertise

    • About You:

  • You possess the following: 5+ years documentation and training experience;A post-secondary degree in a related field; orThe equivalent combination of education and work experience.
  • Experience with a Content Management System, e.g. Confluence and Salesforce Service Cloud Knowledgebase
  • Ability to manage multiple ongoing projects
  • Motivation and drive to work independently or collaboratively, in a dynamic, fast-paced environment
  • Impeccable English communication skills, both written and spoken
  • Push Operations

    Bilingual Customer Support Specialist

    3 weeks ago

    Push Operations Vancouver, Canada

    **L'entreprise**: · Push est une plateforme tout-en-un qui soutient la croissance et l'évolution des entreprises en simplifiant la gestion des ressources humaines, des bulletins de salaire, du suivi du temps et de la planification. Notre mission consiste à permettre à nos clients ...

  • VanillaSoft

    Customer Support Representative-représentant(E) Du

    1 week ago

    VanillaSoft Vancouver, Canada

    **Customer Support Representative-Remote** · **Vancouver, BC, Canada** · Are you passionate about solving customer problems? We are looking for a customer support representative who enjoys helping people and solving problems. You will leverage your past support to improve and rei ...

  • Best Buy

    Customer Support Specialist

    1 week ago

    Best Buy Vancouver, BC, Canada

    Customer Support Specialist - Remote Work word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word wor ...

  • Pixieset

    Customer Support Specialist

    2 weeks ago

    Pixieset Vancouver, Canada

    **Opportunity Snapshot** · At Pixieset, customer happiness and success are deeply ingrained in our culture. As our customer base grows, so does our passionate Customer Support team. Join us as a Customer Support Specialist and take on a pivotal role in supporting and delighting o ...

  • Real Estate Webmasters

    Customer Support Specialist

    2 weeks ago

    Real Estate Webmasters Vancouver, Canada

    REW is looking for a passionate Customer Support Specialist to join our high tech, high performing Customer Experience Team. We are excited to welcome the next REW Support Superstar to be on the front line and provide best in class support for our clients. This role is responsibl ...

  • Backdrop

    Customer Support Specialist

    1 week ago

    Backdrop Vancouver, Canada

    Do you see yourself as: _ · - _Someone who values work/life balance?_ · - _A go-getter and problem-solver?_ · - _Fun to work with and enjoys being part of a team?_ · - _Is organized and detail-oriented?_ · - _Early in your career and looking for a great resume builder?_ · - _Enjo ...

  • Push Operations

    Customer Support Specialist

    3 weeks ago

    Push Operations Vancouver, Canada

    Find a job that you love. · We're a team of fun and driven individuals disrupting the environment of employee management. We help entrepreneurs streamline their operations by automating management tasks, allowing them to do more of what they love. · **The Company**: · Push is an ...

  • Penny AI

    Customer Support Representative

    2 weeks ago

    Penny AI Vancouver, Canada

    Chris and David started Penny AI in 2018 in Squamish, BC (a bit north of Vancouver) after seeing an opportunity to solve a massive problem for millions of direct sales consultants around the world. We have now grown to a team of 90+ located across Canada and the United States. Pe ...

  • Dye & Durham Corporation

    Esilaw Customer Support

    2 weeks ago

    Dye & Durham Corporation Vancouver, Canada

    **WHO ARE WE?** · Are you looking to build an exciting and dynamic career at a company with prestigious blue-chip clients and international reach? Dye & Durham, a leading global provider of cloud-based software and technology solutions, is focused on an unwavering commitment to c ...

  • Flair Airlines Ltd.

    Customer Support Manager

    2 weeks ago

    Flair Airlines Ltd. Vancouver, Canada

    **Are you ready to take your career to new heights?** · **Job Title**:Customer Support Manager · **Department**:Commercial · **Location**: Vancouver, BC or Edmonton, AB · **Work Arrangement**:This role is primarily based in the Corporate Office with occasional work-from-home flex ...

  • Mednow

    Customer Support Representative

    3 weeks ago

    Mednow Vancouver, Canada

    Mednow is a people-first health tech start-up making waves in the Pharmacy space. Think of us as Canada's neighbourhood pharmacy, built by pharmacists and operating online. We over-deliver in every way, from holistic personal care to free, often same day delivery of people's vita ...

  • Creative Market

    Customer Support Lead

    2 weeks ago

    Creative Market Vancouver, Canada

    Creative Market is the world's leading marketplace for design - a platform where creators from across the globe buy and sell digital high-quality design assets. We're passionate about building tools and experiences that make design beautiful, effective, and accessible to everyone ...

  • Foodee

    Customer Support Representative

    2 weeks ago

    Foodee Vancouver, Canada

    **CUSTOMER SUPPORT REPRESENTATIVE** · Customer & Internal Support | Canada · Are you passionate about food technology? We're Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform. We help corporations spread the ...

  • Grammarly

    Customer Support Specialist

    1 week ago

    Grammarly Vancouver, Canada

    Grammarly is excited to offer a _remote-first hybrid working model_. Team members work primarily remotely in the United States, Canada, Ukraine, Germany, Poland, or Portugal. Certain roles have specific location requirements to facilitate collaboration at a particular Grammarly h ...

  • TELUS

    Technical Customer Support

    3 weeks ago

    TELUS Vancouver, Canada

    Location: Vancouver, British Columbia, CA Edmonton, AB, CA Montreal, Quebec, CA Toronto, ON, CA Calgary, AB, CA- Req ID: Jobs by Category: People & Culture, Finance and Corporate Affairs- Job Function: Procurement, Supply Chain & Real Estate- Status: Full Time- Schedule: Regular* ...

  • Teck Resources Limited

    Customer Support Specialist

    1 week ago

    Teck Resources Limited Vancouver, Canada

    **Summary** · **Responsibilities** · - Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures · - Appropriately handling all customer issues including trouble-shooting and providing feedback to the customer · - Support customers per the ...

  • Foodee

    Customer Support Representative

    3 weeks ago

    Foodee Vancouver, Canada

    **CUSTOMER SUPPORT REPRESENTATIVE - L2** · Logistics & Internal Support | Vancouver/British Columbia · Are you passionate about food technology? We're Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform. We hel ...

  • Hush Communications Canada Inc.

    Customer Support Specialist

    2 weeks ago

    Hush Communications Canada Inc. Vancouver, Canada

    Join the Front Line of Customer Support at Hushmail - Where Your Tech Skills Meet Your Passion for Service · **This is not an entry-level position. Applicants must have previous experience in a similar role to be considered** · This role is **100% remote **in Canada, with the opt ...

  • STEMCELL Technologies

    Customer Support Coordinator

    1 week ago

    STEMCELL Technologies Vancouver, Canada

    **Job Description Summary**: · If you're a proactive self-starter who loves connecting with people and are looking to kick-start your career with Canada's largest biotech company, this could be the perfect opportunity for you We are looking for passionate and ambitious Customer S ...

  • Backdrop

    Customer Support Specialist

    2 weeks ago

    Backdrop Vancouver, Canada

    Do you see yourself as:_ · - _Someone who values work/life balance?_ · - _A go-getter and problem-solver?_ · - _Fun to work with and enjoys being part of a team?_ · - _Is organized and detail-oriented?_ · - _Early in your career and looking for a great resume builder?_ · - _Enjoy ...