Jobs
>
Toronto

    Document Specialist, Team Support - Toronto, Canada - Mc Carthy Tetrault

    Mc Carthy Tetrault
    Mc Carthy Tetrault Toronto, Canada

    1 day ago

    Default job background
    Remote
    Description

    Job Description

    At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of and one of . Our culture is built on professional excellence, collaboration, innovation, thought leadership and entrepreneurialism. We embrace inclusion in all its forms and we provide the tools and opportunities to help our people develop to their full potential.

    This position can be based out of Calgary, Montreal, Toronto, Vancouver or Quebec City . This role benefits from a fully remote work schedule.

    Schedule : Saturday-Sunday 8:30 am - 8:30 pm ET / Monday-Tuesday 8:00 am - 3:30 pm ET

    As a Shift Lead, Document Services Group, you will be:

    Team Lead

  • Supporting the Supervisors with coordinating the intake process for all document production and document support requests (assessing and prioritizing workload, assigning requests etc.).
  • Working with Document Specialists to ensure document production processes and guidelines are followed, reconciling client requests for accuracy as per Department processes and procedures. Identifying and submitting recommendations for changes to procedures to Supervisors, when necessary.
  • Acting as a liaison between DSG and its clients regarding workflow and to address and resolve escalated concerns and/or issues.
  • Monitoring process and procedures that impact metrics to ensure duties are performed efficiently.
  • Developing style sheets, designing macros and templates, and mastering new presentation/word processing software, as needed. This includes implementing these within DSG or more widely as appropriate.
  • Working with all Supervisors to ensure consistent information is shared from one shift to another.
  • Coaching team members and training new staff in areas such as service quality, client service, standards and needs of the business.
  • Other duties as assigned.

    • Document Specialist

  • Creating various legal and other documents through copy typing, transcription, scanning or other methods.
  • Document work includes converting styles, performing mail merges, inserting media into presentations, cross-referencing, indexing, creating tables (including financial tables), working with graphs and objects, using graphics applications etc.
  • Proofreading and checking documents for appropriate formatting, spelling, grammar, and sense/clarity. Includes document version comparisons, checking for accurate revisions, and correcting document corruption.
  • Developing understanding and working knowledge of the Firm's procedures for the production of documents from the Firm's precedents.
  • Responding promptly to requests, meeting deadlines, and working cooperatively with other departments and individuals within the Firm.
  • Applying word processing expertise to be able to work on complex legal and other documents.
  • Proactively managing workload fluctuations while working with minimal supervision and direction.
  • Performing quality control of own work, seeking clarification when necessary, and reviewing work of others as required.
  • Offering assistance to other members of the team, including mentorship when required.
  • Providing Firm-wide support for document production using Microsoft applications (e.g. Word, Excel, PowerPoint, Visio etc.).
  • Documenting, logging, tracking and responding to calls, emails, voicemail and drop-bys for document support in a timely manner.
  • Managing escalation and retaining problem ownership of document production and document production support (track call, research and update knowledgebase).

    • As our ideal candidate, you will distinguish yourself by the following profile:

  • Post Secondary Diploma with specialization in legal/office or equivalent experience.
  • Minimum 4 years of experience in a professional work environment with 3 years of relevant document services experience.
  • Knowledge of legal terminology, documents and procedures an asset.
  • Excellent communications skills in English (verbal and written) are required. Fluency in French would be considered an asset.
  • Excellent interpersonal skills and telephone manners with customer service oriented approach.
  • Highly developed analytical, problem solving, decision making, conflict management and negotiation skills.
  • Ability to communicate in a variety of ways in order to ensure understanding and influence the outcome of situations.
  • Patience, flexibility and an ability to effectively manage difficult situations.
  • Well organized with meticulous attention to detail and strong proof-reading skills.
  • Capability to adapt to different work schedules (week, weekends and statutory holidays where applicable).
  • Confident in working independently, prioritizing and making day-to-day decisions, with the judgment to seek supervisory assistance when appropriate.

    • As a member of the McCarthy team, you will have access to:

  • Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
  • Competitive compensation, paid overtime and generous time off, including a day off to volunteer and a day off for your birthday.
  • A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
  • Strong community involvement and a commitment to equity, diversity and inclusion.
  • A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.

    • We thank all applicants for their interest in McCarthy Tétrault; however, only chosen applicants will be contacted. We regret that we are unable to respond to individual inquiries about application status. McCarthy Tétrault is an equal opportunity employer that fosters an inclusive, equitable, and accessible environment. Please notify us if you require accommodation at any time during the recruitment process.

  • Possibilities Clinic

    Care Team Support

    6 days ago

    Possibilities Clinic Toronto, Canada

    **Possibilities Clinic** · Our clinic thrives through these core cultural values: · - Change is possible · - We are always "becoming" · - Success requires a team · - Diversity and inclusion strengthen our team and services · - Science with empathy creates meaningful synergy · **T ...

  • Vialto Partners

    Operational Support Team

    11 hours ago

    Vialto Partners Toronto, Canada

    **Job Description**: · **Responsibilities**: · - Incoming mail - documenting contents, sorting, scanning, updating details of work in case management and data management systems, distributing to legal staff accordingly · - Incoming faxes - monitoring incoming faxes, documenting c ...

  • Aspire Software

    Technical Support Team Lead

    3 days ago

    Aspire Software Toronto, Canada

    **Technical Support Team Lead - Remote - Toronto** · **Vocantas is currently looking to hire a Technical Support Team Lead to join the team** · If you are looking for a new challenge and like a high-energy environment working with innovative technologies, then you'll love it at V ...

  • Scotiabank

    Team Lead, Operational Support

    2 days ago

    Scotiabank Toronto, Canada

    Requisition ID: 196890 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · Position: Specialist, Operational Support and Reporting / Inbound Fraud / Fraud Management · **Purpose** · Leads reporting for and supports the Inboun ...

  • Grant Thornton

    Team Lead, Application Support

    3 days ago

    Grant Thornton Toronto, Canada

    **Who we are** · You know those big cities that still feel like small towns? Where everyone's friendly and helps each other out? That's like Grant Thornton. Except here we're all professionals and there isn't a mayor or a general store. What we're trying to say is that we're a la ...

  • Fidelity Investments

    Team Manager Client Support

    3 days ago

    Fidelity Investments Toronto, Canada

    Job Description · Who We Are: · Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian broker ...

  • Questrade Financial Group

    Team Lead, Business Technology Support

    4 days ago

    Questrade Financial Group Toronto, Canada

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. · We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech int ...

  • Pigment

    Product Support Specialist Team Lead

    5 days ago

    Pigment Toronto, Canada

    **Our story so far...** · Pigment's mission is to enable people and businesses to make better decisions. · Founded in 2019 by Romain Niccoli (ex founder and CTO of Criteo) and Eléonore Crespo (Index Ventures and Google), Pigment is a fast-growing international scale-up that raise ...

  • Humber River Health

    Team Lead-service Desk Support

    3 days ago

    Humber River Health Toronto, Canada

    Position Profile: · **Build your career - at the hospital that's built for the future** · Since opening our doors in 2015 as North America's first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we l ...

  • CIBC

    Consultant, Teams Voice Support

    2 days ago

    CIBC Toronto, Canada Temps plein

    Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...

  • Baycrest

    Clinician Leader, Behaviour Support Outreach Team

    4 days ago

    Baycrest Toronto, Canada

    **Baycrest Hospital **has an opportunity for a · **CLINICIAN LEADER** · **Behavior Support Outreach Team** · **Position Type**:Permanent Full Time · **Hourly Pay Rate**:$52.21- $62.31 · **Bi-Weekly Hours**: 75 Hours · **Hours of Work**:8 hrs/shift · **Posting Number**: 7518 · **U ...

  • Memory & Company

    Support Team Member

    4 days ago

    Memory & Company Oakville, Canada

    PSW or similar experience preferred. Memory Care experience necessary. · **Location**: · **Oakville Club** · 407 Iroquois Shore Road, Unit 1 · Oakville Ontario Canada L6H 1M3 · **Markham Club** · 100 Renfrew Drive, Suite 110 · Markham Ontario Canada L3R 9R6 · **Positions availabl ...

  • Memory & Company

    Support Team Lead

    4 days ago

    Memory & Company Oakville, Canada

    RPN or RN · **Location**: · **Oakville Club** · 407 Iroquois Shore Road, Unit 1 · Oakville Ontario Canada L6H 1M3 · **Markham Club** · 100 Renfrew Drive, Suite 110 · Markham Ontario Canada L3R 9R6 · **Positions available**: · Full-time 35+ hours/week (Oakville Club) · Part-time 2 ...

  • Halton Region

    Team Support Clerk

    3 days ago

    Halton Region Halton, Canada

    **Team Support Clerk**: · - At Halton Region, we treat everyone with respect, honesty, fairness and trust. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. Halton Region is committed to ...

  • Villa Colombo Vaughan

    Behavioural Support Resource Team

    3 days ago

    Villa Colombo Vaughan Vaughan, Canada

    Our beautiful 16-acre northern campus is located in the quiet neighborhood of Kleinburg, Ontario, and is home to 160 of our community's seniors. · **PURPOSE OF POSITION**: · To provide wholistic behavioural health care and consultation that is centred on the person and their care ...

  • Reflex Integrated INC

    Technology Support-team Lead

    1 day ago

    Reflex Integrated INC North York, Canada

    Reflex Integrated Inc. is a leading Canadian based IT service provider. We provide end to end IT solutions to support existing and growing business needs for clients across North America. We are a dynamic and rapidly growing company that is looking for a skilled Technical Support ...

  • Imperial Dade

    Corporate Support Team Manager

    1 day ago

    Imperial Dade Mississauga, Canada

    Imperial Dade is the leading distributor of foodservice packaging, facilities maintenance supplies and equipment in the U.S and Canada. As a provider of customized supply chain solutions, the company serves customers in many business-to-business market segments including supermar ...

  • Mon Sheong Foundation

    Support Services Team Lead

    2 days ago

    Mon Sheong Foundation Stouffville, Canada

    **Responsibilities**: · Reporting to the Administrator or Assistant Administrator, the Support Services Team Lead is responsible for monitoring and evaluating the Environmental Services, keeping a safe, clean, secure and well-maintained home environment for Residents, Family Memb ...

  • Taleo BE

    Team Manager, Underwriting Support

    2 days ago

    Taleo BE Toronto, Canada

    Who we are · American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that h ...

  • CT Corporation

    Team Lead, Operations Support Ds

    4 days ago

    CT Corporation Brampton, Canada

    **Help us boldly shape retail in Canada** · Canadian Tire Corporation's (CTC) rich heritage of serving Canadians from coast-to-coast dates back to 1922. Our vision is to become the #1 retail brand in Canada and we are focused on innovating and making important investments in our ...