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    Remote Manager - Toronto, ON, Canada - Maple

    Maple
    Maple Toronto, ON, Canada

    12 hours ago

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    Description

    Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers.

    We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I").

    With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada's fastest-growing virtual care companies.

    We have established an entrepreneurial culture centered around our purpose to support people's health and well-being, and to strengthen the healthcare system.

    We attribute our success to our team, who has helped us achieve numerous noteworthy awards including:

    LinkedIn's Top 10 Startups, Deloitte Canada's Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America's Inspiring Workplaces, and Glory Professional's The Power 50: In support of a high-growth mandate, we're hiring for the position of Manager, Client Success, to lead a team of high-performing Client Success Associates responsible for supporting and growing our Employer Programs segment.

    Our Employer Programs segment provides virtual care services as health and wellness benefits for employees and organizations.

    With 300+ corporate clients and partners, including some of Canada's largest brands, this is a unique opportunity to make a significant impact on the future of healthcare delivery.

    In alignment with our commitment to sustained growth and client satisfaction, your North Star metric will be Net Revenue Retention (NRR).

    Day-to-day, you will support your direct reports in managing their respective portfolios, ensuring they have the resources and guidance needed for success.

    Your initial responsibilities will include reviewing and refining the team's key performance indicators (KPIs) and initiating the execution of our short-term objectives.

    While you won't have direct portfolio management responsibilities, you will familiarize yourself with the team's current portfolios and actively seek out opportunities to nurture and expand key client relationships.

    As a leader who inspires, the ideal candidate has a minimum of 3+ years of people management experience, demonstrating passion and success in developing and empowering high-performing teams.

    The ideal candidate has 3+ years of Client Success or Account Management experience in B2B or corporate environments.

    The candidate is an exceptional communicator and relationship-builder with strong presentation skills, experienced in delivering high-quality and engaging interactions with clients and internal stakeholders.

    The candidate possesses an analytical mindset with the ability to leverage data for decision-making and strategy execution.

    The ideal candidate has a proven track record of using CRM data to drive strategic decision-making and enhance client relationships.

    An understanding of the healthcare industry and/or employer benefit programs is not required but is considered an asset.
    We value equity, diversity, and inclusion, and we're committed to providing fair and equal opportunities to all applicants.

    We want all colleagues to feel passionate about improving access to high-quality healthcare through the power of technology, and to make a positive impact with the work we do, where we work, and in the community.


    Supportive:
    We're a diverse community that recognizes and embraces the individual differences of our people


    Creative:

    We challenge the status quo of what we think is possible with how we approach our work and projects, celebrating bold thinking.

    We're focused on our priorities yet remain agile in how we deliver on our goals.
    We want you to feel challenged and supported, cared for, and driven.

    Just as we're driven to grow, to improve, to iterate our products and services, we want you to take the same mindset as you work towards achieving your personal best.

    We can all learn, we can all develop, and we can all power the future of healthcare.

    In order to support your health and well-being, we offer a comprehensive set of benefits and perks, including:

    Health and dental benefits, insurance: Through our Group Benefits, you'll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counseling, health service navigation, life insurance, critical illness and disability insurance, and more.
    Dedicated Health Spending Account ("HSA"): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).
    Spend your budget on activities that support your physical and mental wellness.

    Paid Health Days:

    In addition to paid vacation, you'll receive 10 Paid Health Days for you to use when you're suddenly feeling sick and unable to work, whether it's a physical or mental health condition, to attend healthcare appointments and procedures, or if you need to support a loved one with their healthcare needs.


    Pregnancy and Parental Leave:

    We support parents who are welcoming a child into their life in a variety of ways, including a Supplemental Unemployment Benefit based on eligibility.


    Professional Development Budget:
    We encourage all team members to seek opportunities for growth and learning to support professional development. Full-time
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