Training Specialist - Quinte West, Canada - McKesson Europe

Description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you'll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.

Job Summary

The Training Specialist (Distribution) is a member of the operations team within the Distribution Center and is responsible for conducting and delivering training to front line / floor employees at the Distribution Centers. The Training Specialist supports both new hire training program, employee competency-based training program along with related distribution center training identified necessary training. This position reports to the Director, Operations within McKesson Canada's Pharmaceutical Distributions and Operations unit.

Primarily, the role of the Training Specialist is to act as a subject matter expert (SME) for delivery of hard and soft skills training by demonstrating up-to-date expertise in adult learning theory, training best practices, and various delivery methods in order to achieve and maintain compliance. Key responsibilities include, but are not limited to:

Section A – Specific Responsibilities

• Deliver and conduct - mainly in person but potentially virtual - training session for material related to key operational processes such as but not limited to picking, packing, shipping, replenishing, receiving. Re-training of employees related to SOPs / Wis updates, modified processes, new regulatory/compliance requirements and/or associated to Corrective/Preventive actions.
• Support and / or deliver training where applicable related to onboarding & new hire programs, Health and Safety along with software applications used in operations.
• Health and safety: coordinating training on best business practices/awareness.
• Prepare and support Supervisors and DO with the creation of targeted training for specific needs.
• Proactively partner with the Operational Excellence team and the Quality team to seek solutions and enhancements to training courses and content. Assist in the development of content; use of various learning technology tools to deliver the training where applicable.
• Evaluate the effectiveness of current training programs, act as department training support and make improvements as necessary.
• Maintain the employee training records in the Learning management systems (LMS). Be able to navigate and support employees with the completion of their training tasks in the electronic Quality Management System.
• Monitor the training of new supervisors for all SOP, apprenticeship, etc. trainings.
• Train other trainers and be the point of contact of other trainers within the Distribution Centers should there be.
• Create, plan and coordinate the implementation of training calendar for the Distribution center.
• Generate training status report (status) and communicate the status to the Director of Operation along to the affected areas. Prepare and distribute reports and presentation as necessary.
• Improve, track and maintain metrics and training related Key Performance Indicators (KPIs) in collaboration with Quality.
• Establish a high-energy, engaging environment conducive for learning that creates diverse opportunities for participants to connect with learning content.
• Where new content is delivered, ensure smooth transition from material to new competency-based training program.
• Report to Supervisor any deficiencies noted in the exams or during the training.
• Train the employees through On-The-Job (OJT) training and document outcome of the training.
• Prepare and set up learning environment/room for training delivery. Where applicable, contact IT to ensure appropriate equipment is available and functional.
• Participate, when required, in the creation and revision of Standard Operating Procedures (SOPs) and Working Instructions (Wis)
• Collaborate and support diverse operational committee in order to identify priorities in training and standardization of practices within distribution centers but across the business.
• Monitoring the training of new supervisors for all SOP, apprenticeship, etc. trainings
• Other training responsibilities as defined by leadership and the organization.

Section B – General Responsibilities

• Participate in the creation and revision of Standard Operating Procedures (SOPs) and Working Instructions (WIs).
• Participate in the preparation for Health Canada and Corporate inspections along with creation of corrective action and preventive action plan for training.
• Ensure training compliance.
• Support or lead special projects and assignments as needed.

Section C – Position Key Requirements

Education

• College diploma in related field, or equivalent experience.
• Demonstrated 4+ years of previous experience with distribution center operations and training of both hard skills (computer applications, processes, procedures) and soft skills (customer service, leadership skills). Ability to deliver compelling classroom or virtual training content.

Specialized Knowledge/Skills:

• Utilize classroom training, demonstrations, and on the job training to properly execute job functions.
• Expert with understanding Standard Operating Procedures for assigned work area(s) and function(s)
• Good knowledge of computer systems
• Prioritization and planning skills, with demonstrated success producing high-quality deliverables on time and within budget.
• Be detail-oriented, flexible, and can work in a fast-paced environment with multiple deadlines and shifting priorities.
• Proven success at establishing rapport with business partners at multiple levels, working on larger teams, and collaborative work habits.
• Ability to conduct engaging and interactive training using a variety of modalities and methods including virtual.
• Advanced Microsoft Office application skills
• Working knowledge of Learning Management Systems
• Strong written and verbal communication skills, including proofreading/editing.

Leadership skills:

• Excellent organizational and time management skills with ability to manage several projects at once.
• Meticulous and detail oriented
• Excellent interpersonal and written & oral communication skills.
• Proactive and strong team player
• Ability to work independently and make decisions based on judgment and integrity.
• Works well under pressure.

Working Conditions:

• Environment (Office, warehouse, etc.) – Office/Warehouse in Distribution Experience location
• Be flexible to go on all shifts including Afternoons, Nights, and Weekends to deliver the training.
• Physical Requirements (Lifting, standing, etc.) – General Office Demands.
• #LI-JT2

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

McKesson is an Equal Opportunity employer.

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

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McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

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