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    Business Operations Manager - Toronto, ON, Canada - Toronto Parking Authority

    Toronto Parking Authority
    Toronto Parking Authority Toronto, ON, Canada

    2 weeks ago

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    Description

    Our ideal candidate possesses supervisory-level experience in operations, facilities maintenance, or janitorial/environmental services, with strong people management and labour relations skills, is a proactive self-starter and is highly organized.

    TPA is committed to fostering a diverse workforce that is representative of the community it serves at all levels of the organization, and as such, is welcoming applications from members of groups with historical or current barriers to equity, including but not limited to Black and racialized groups, women, Indigenous peoples, persons with disabilities, and people from the LGBTQ(IA2S+) community.

    As a senior member of the Operations team, the Manager supports and collaborates with the Senior Manager, to lead and motivate their team in the consistent delivery of high-quality day-to-day performance in all TPA- operated parking garages and lots.

    Facilities and Custodial Maintenance Management

    Assists in the development and performance of the custodial maintenance executional framework to ensure facilities are clean and maintained at industry leading standards.

    Monitors the cleanliness and maintenance of facilities using a structured periodic audit program and arranges maintenance and repair needs for all TPA facilities in collaboration with the Facilities Maintenance team.

    Manages and maintains accountability for the efficient and effective use of all materials, vehicles, equipment, tools, and supplies required for custodial maintenance activities.

    ~ Provides business relationship oversight for off-street operations contracts and oversees associated inspection requirements of work performed by contractors.

    Garage Ambassadorial Program Management

    Manages the delivery of face-to-face customer service through the effective deployment of Ambassadorial staff at specific TPA garages .

    Works closely with HR to effectively manage hiring, attendance management, performance management, progressive discipline, grievance procedures, training and development and retention.

    Manages unionized teams effectively in compliance with the Collective Agreement and engages with union representation as needed to resolve labor issues.

    Assists in the preparation of annual operating budget for off-street operations with emphasis on labor management and capital expenses; A degree or diploma in Business or Operations Management is considered an asset.

    Certification or equivalent experience in custodial maintenance, facilities management or project management.

    Minimum 5 years' experience in an operations, hospitality, retail or parking management environment; Direct experience in custodial maintenance is considered an asset.

    Experience with coaching, interviewing and performance management.
    Experience with budgets, procurement, and contract management.
    Valid G driver's license with access to a vehicle for frequent travel to TPA facilities.
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