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    Senior Specialist - Calgary, AB, Canada - ATB Financial

    ATB Financial
    ATB Financial Calgary, AB, Canada

    3 weeks ago

    Default job background
    Description

    Maybe it's our exceptional culture where your total wellness is supported through market-leading benefits and you're free to bring your whole self to work.

    We foster a culture of purpose, performance and possibilities.


    Hybrid:
    You'll work both remote and onsite, where time onsite is based on your job accountabilities and performance objectives
    2 (one permanent, one temporary 18 months)

    Leader Name:
    Alexander Dudus, Senior Director

    As ATB's next Client Experience Specialist, your primary focus is to provide day to day functional and technical support for Business clients of ATB Online & Mobile for Payment, Deposit, Trade Finance & Merchant services.

    You will interact with both external and internal clients providing expertise in the areas of online & mobile banking as well as electronic payments to ensure a high quality of customer service post implementation.

    Provide technical and product assistance to clients via the clients' preferred method of communication (phone, email, SMS etc.)
    Make recommendations to clients on best practices for use of ATB Online Business & Mobile for Payment and Deposit related products and services based on established best practices and procedures within the Client Support Team
    Understand client requirements and processes to ensure they effectively interact with online banking and optimize their online experience in order to maximize cost and time savings
    Maintaining existing databases while inputting and updating new and changed information
    Perform troubleshooting and file testing
    Interface with the internal ATB teams for production support, settlement issues and technical issues
    Work with clients to determine what tasks and system access are required for corporate officers
    Provide recommendations to clients regarding fraud and risk mitigation
    Ensure compliance with regulations for ATB (AML, Fintrac, etc.)
    A Bachelor's degree or diploma in Business (Finance/Accounting), Information Systems, Computer Science or equivalent experience
    ~Previous experience in a commercial/corporate bank setting is an asset
    ~ Previous experience in cash management, payments, deposits or treasury operations would be an asset
    ~ Advanced knowledge of Microsoft Suite of products (Access, Excel, Word, Sharepoint, etc.)
    ~ Previous experience working with clients from different industries including business and IT resources, director-level or other executives

    If you believe your experience and qualities are what we are looking for, please consider applying

    If you know one of our team members, BEFORE applying, reach out to them and ask them for a referral link to help your application stand out.

    Online applications are preferred.

    We are dedicated to building a workforce reflective of the diversity within our communities and creating an environment where every team member has what they need to reach their potential.

    Thank you for applying online. We might ask you to participate in a digital interview or phone interview.

    Follow us on LinkedIn , Facebook and Instagram to get the inside scoop on what our team is up to.

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