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    Client Representative Assistant - Toronto, ON, Canada - Moneris Solutions Corporation

    Moneris Solutions Corporation
    Moneris Solutions Corporation Toronto, ON, Canada

    3 weeks ago

    Default job background
    Description
    Bilingual Customer Service Representative (Toronto Hybrid) page is loaded Bilingual Customer Service Representative (Toronto Hybrid)
    Apply remote type Hybrid locations Toronto time type Full time posted on Posted 2 Days Ago job requisition id JR103969 Your Moneris Career - The Opportunity
    We all know that it feels good to help someone.

    As a Customer Experience (CEx) representative, you provide Customer Service Excellence to Moneris merchants and provide detailed technical POS troubleshooting and support, detailed financial support for customer's daily processing needs.

    You meet overall customer service targets set by the department, offering additional advice up to and including cross-sell products and services.


    Location:
    You will based in our Toronto office in a Hybrid work model. (Currently 2 days in office and 3 days from home).

    Reporting Relationship :
    You will report to the Team Lead, Customer Service
    ~ Paid training will start in May, 2024. You must be available to attend the full 10 weeks training. ** Provide contact centre support to merchant clients over the phone
    Promote our products and services to our merchants, and identifying cross-sell/up-sell opportunities and sending leads through appropriate channels
    Collect and document information from merchants, while using problem solving techniques to provide consistent first response to inbound telephone service requests and technical inquiries
    Achieve individual targets that contribute to goals including productivity targets, quality assurance targets, compliance targets, absenteeism targets, sign-on targets (addition of voice of the customer – customer surveys)
    1+ years of customer service experience preferably in a contact centre environment
    ~ Experience with computer functionality, software and hardware [routers/modems/etc.]
    ~ Fluent in English and French or Cantonese/Mandarin (reading, writing, and verbal)
    ~ Work on different shifts including evenings, weekends and holidays.

    Comprehensive Total Rewards Program including bonuses and flexible benefits plans starting from Day 1
    RRSP matching & defined contribution pension plan

    Note:

    We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

    We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted.

    We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.

    Moneris is Canada's largest provider of innovative solutions for mobile, online, and in-store payments, processing more than one in three transactions.

    Serving businesses of every size and industry, Moneris offers hardware, software and solutions to help transform the way businesses grow and operate, in payments and beyond.

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