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    Sales Coordinator - Kelowna, BC, Canada - Big White Ski Resort Ltd

    Big White Ski Resort Ltd
    Big White Ski Resort Ltd Kelowna, BC, Canada

    2 weeks ago

    Default job background
    Full time
    Description
    Ski and Snowboard School Sales Desk Manager
    Mountain Sports - Ski & Board School
    Full-Time
    Big White Ski Resort
    The Ski & Board School Sales Desk Manager heads the sales team within the Ski & Board School. Within this role, you must manage a team of roughly 10 members, including a sales desk supervisor. The Sales Desk Manager reports directly to the Director of Snowsports.

    Duties for these staff include selling lessons and packages, cash handling and balancing, using a computerized registration program for tracking guests, providing guests with resort information, and answering inquiries.

    The Sales Desk Agents rotate around three sales areas – Adult Desk, Kids Centre, and Call Centre.

    Manage the day-to-day operations of the sales desk.


    • Liaise with local companies and other departments, such as Groups, to ensure smooth bookings of large groups and special programs.
    • Liaise with the marketing team to ensure coverage and market exposure of our products.
    • Handle complaints and solve issues guests may be experiencing.

    Assist staff members with general knowledge of Big White Ski Resort plus in the critical areas of all product offerings, prices, specials, discounts, requirements for purchasing, promotion bookings, familiarization (FAM) tours, and all relevant software systems required for selling, booking, and registering guests within the Ski & Board School.


    • Act as a critical support point for Sales staff members, assisting with telephone, email, and in-person queries and complaints.
    • Bill and reconcile funds from companies with the accounts department.
    • Ensure all systems are up to date and working correctly, and contact the IT Department to organize for systems/software fixes where required.
    • Previous management experience in a seasonal industry or park and recreation background is an asset
    • Administration skills and experience using different software systems are required
    • Having a working knowledge of Point of Sale (POS) software such as RTP1 or similar
    • Background in customer service and experience in a call center/telephone environment.
    • Strong professional typing and writing skills.

    Wage:
    Full-time year-round role, Salary range $60,000 to $70,000 annually

    Must be able to sit and stand for the shift.


    • All employment offers to foreign nationals are conditional upon individuals obtaining their own valid working holiday visas for the coming winter season.
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