Guest Service Agent - Mono, Canada - Hockley Valley Resort

Hockley Valley Resort

Verified Company

Mono, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB DESCRIPTION

Title:
Guest Service Agent (SKIGSA)

Reports to:
Guest Service Manager

What we offer

A fun, fast paced environment; Competitive salary, Free Golf, Free Ski, Free bike trail pass, onsite parking; Employee Travel perks with Resorts of Ontario, Spa discounts, retail store discounts (Golf and Spa), Career development, use of the leisure facilities.

Summary

As a Guest Service Agent in the Alpine and Recreation Department, you will play a pivotal role in creating memorable experiences for our guests. Your primary responsibilities will involve managing guest inquiries and reservations for our renowned ski area. With your in-depth knowledge of our diverse offerings, you will be dedicated to understanding and fulfilling our guests' needs, ensuring they have a truly exceptional time during their stay.

Responsibilities

Complete the opening and closing reservations procedures.
Be knowledgeable of all products and services offered by the ski department and other areas of the resort, including; resort specials, promotions, advertisements and coupons.
Relay customer complaints or requests to ski department management.
Accurately and efficiently operate a pointofsale system, including daily cash out reports.
Professionally handle guest inquiries, providing prompt and accurate information about our ski area's facilities, services, and activities.
Assist guests in making reservations, ensuring all details are accurately recorded and communicated.
Exhibit a warm, outgoing, and friendly demeanor, making guests feel welcome and valued throughout their interactions with the resort.
Collaborate with other team members to ensure seamless guest experiences and resolve any issues that may arise promptly and professionally.
Stay updated on resort offerings, promotions, and events to provide guests with the most current and relevant information.
Utilize various software packages and databases efficiently to manage reservations and guest information.
Proactively address guest feedback and concerns, striving to exceed expectations and turn every experience into a positive one.

Requirements:

- Basic computer skills including the use of databases, MS Excel, MS Word.

Excellent verbal and written communication skills and can communicate well with a diverse group of customers, including children and international guests.
Able to multitask and respond to inquiries effectively in a fastpaced environment.
Experience with POS and Debit/Credit payment devices preferred.
Previous experience in customer service, hospitality, or a related field is preferred but not mandatory.
Exceptional communication and interpersonal skills, with a keen eye for detail.
Quick thinking and ability to adapt to changing situations while maintaining a calm and composed demeanor.
Passion for delivering outstanding customer service, going above and beyond to ensure guest satisfaction.
Proficiency in using various software packages and databases for reservations and guest management.
Ability to work in a teamoriented environment and collaborate effectively with colleagues from diverse backgrounds.
Knowledge and enthusiasm for skiing and snowrelated activities are advantageous.

Working Conditions