user support technician - Oakville, Canada - Web World IT Services Ltd

Web World IT Services Ltd Oakville, Canada

Found in: Talent CA 2 C2 - 5 days ago

Description

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: 1 year to less than 2 years

Tasks

Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations

Certificates, licences, memberships, and courses

Associate Computing Professional (ACP)
Cisco certified network associate
IBM Certification
Network+ Certification

Computer and technology knowledge

Unix
JavaOS
Networking security
Servers
.NET
C#
C++

Security and safety

Criminal record check

Work conditions and physical capabilities

Fast-paced environment
Tight deadlines

Personal suitability

Accurate
Client focus
Efficient interpersonal skills
Initiative

Screening questions

Are you currently legally able to work in Canada?
Are you willing to relocate for this position?
Do you have previous experience in this field of employment?
What is the highest level of study you have completed?
Work Term: Permanent
Work Language: English
Hours: 30 hours per week

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